West Quay Medical Centre
DB
Donna B. 3 years ago • From Google
Bad
I've been banned from Westquay after becoming distressed when my daughter faced a medical emergency. The delays in securing an appointment were frustrating. The head nurse was exceptional and even remarked, "You could have called earlier," to which I responded, "I've been trying repeatedly." By the time the head nurse contacted the relevant ward for my daughter's admission, it was past 5pm, forcing us to go to A&E and causing further delays. My daughter ultimately underwent surgery around midnight, with the surgeon noting how "close" the situation was. Upon returning to Westquay to commend the head nurse and address the unhelpful receptionist from the previous day, I found her dismissive of my distress. After witnessing her harsh treatment of another patient, she instructed me to leave. Instead, I turned to the waiting patients and directly asked if they found the surgery unacceptable, to which they nodded in agreement. The subsequent ban letter claimed I upset patients, but they were actually supporting my perspective. While the head nurse was outstanding in helping me through this traumatic experience, my daughter has since left the practice. Westquay was never easy, but this incident was particularly devastating. Such an "us versus them" attitude typically originates from leadership. Another complainant echoed similar sentiments about the practice's apparent lack of patient care. Despite smart facilities and numerous services, obtaining an appointment remains nearly impossible, with over 100 morning calls going unanswered and constant rejections of appointment availability.
David P.