JW

Julie W. 4 years ago • From Google

Rating

Poor

Wheelchair User Frustrated by Inaccessible Scan Location

As a wheelchair user, I arrived for a pre-booked ultrasound following instructions to wait in the back car park. Instead of assistance, I was confronted by an aggressive staff member who claimed the area was private and we'd received incorrect information. When I explained my medical appointment, she dismissively stated, "you're not going to get up there!" Despite being advertised as accessible with a concrete ramp and accessible toilet, the diagnostic areas are located upstairs with no lift access. The sonographer was compassionate, acknowledging the impossible situation and helpfully arranging an emergency appointment in Orpington 7 hours later at a different location. While the sonographer was kind and sympathetic, the overall experience was frustrating and highlighted significant accessibility barriers. I'm giving two stars primarily due to the sonographer's understanding and proactive support. Anyone with mobility challenges should be extremely cautious about booking appointments at this venue.

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