The Elizabeth Courtauld Surgery

Attempted to book an online consultation, yet received a text notification for an in-person appointment despite being informed the patient was bedridden. Spent an excruciating 64 minutes on hold..

I reach the front of the line, first in queue, and become trapped in an endless cycle of a robotic female voice expressing regret about being unable to handle my call. Frustrated, I disconnect and..

Attempting to secure a medical consultation has been an exercise in futility. After multiple attempts, I managed to connect with the office Friday morning around 8:50am, where I was promised a..

Staff consistently demonstrate exceptional kindness and provide top-notch assistance. The availability of daily walk-in appointments is incredibly convenient and appreciated.

The "online triage" system is completely useless! Their response of "we have forwarded your message" has led to absolutely zero action. What's the purpose of such a pointless process?

I wasn’t listened to at all. Important symptoms were completely overlooked and, when I brought them up, dismissed. Was told that a diagnosis made seven years ago won’t have changed, except that..

Disastrous medical procedure! Constant administrative mistakes that extend anxiety and suffering due to their inability to handle a simple referral correctly.

I was stuck waiting to speak with a front desk representative, with 8 customers queued before me, when suddenly the system announced there were excessive hold times and abruptly disconnected my..

I've recently transferred from an excellent medical practice in Braintree to this one, and I'm completely puzzled by the negative feedback I've seen elsewhere. In my experience, the staff have been..

The front desk staff displayed a complete lack of professionalism. When discussing my blood test results, which showed abnormalities, the receptionist was dismissive and unhelpful, suggesting I..

The acoustic design in your waiting area is seriously problematic. That tiny reception window creates terrible sound reverberation and amplification. Privacy is completely compromised, as every..

Arrived at the medical office by 8:30 for what was supposed to be an 8:45 appointment, already running over 15 minutes behind schedule

I've spent an exhausting three hours on hold trying to schedule an appointment, only to be told "everything is fully booked today." Absolutely frustrating and completely unacceptable!!!

Deducting stars for this terrible experience. My elderly grandmother reached out seeking guidance and support regarding a health issue, only to be met with an incredibly insensitive and dismissive..

This medical facility is a complete disaster. The phlebotomy staff are especially terrible, consistently making errors like overlooking necessary tests, misplacing blood samples, and losing patient..

Excellent leadership, incredibly supportive doctors who provide top-notch care.

The newly implemented triage process seems designed solely to prevent direct communication. They dispatch a text from an unresponsive number instructing you to consult a pharmacist, effectively..

I was shocked when I dropped off a prescription for a family member today - coming from London, I've never encountered such a dilapidated facility being used as a medical practice - everyone I spoke..

These medical professionals offer no real solutions, merely nodding along to patient concerns. They'll order basic tests like blood work and heart scans, then declare everything normal. When..

When I initially contacted them, they claimed I'd need to wait 21 days for an appointment or use their walk-in option. (From my previous experience with their walk-in service, I squandered three..