LK

Larissa K. 2 years ago • From Google

Rating

Bad

Worried pregnant mom needs urgent care

I discovered a breast lump during my first trimester and urgently contacted the surgery on a Friday afternoon. The receptionist informed me the earliest appointment would be 2-3 weeks, which was clearly too long given my situation, and advised me to call back the following week. I called first thing Monday, waited 30 minutes in the queue, and explained my concerns. Despite my worry, they said they couldn't help me that day and told me to call back the next morning. It's absolutely unacceptable! I'm pregnant with a potentially serious breast lump! While I understand it's not the receptionist's personal fault, the clinic's overall management is completely unacceptable. As a result, I have since transferred my medical registration elsewhere. Prior to this incident, I had only used their services three times in over a year, and each time I was kept waiting nearly 45 minutes past my scheduled appointment time.

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