Kirkby Community Primary Care Centre (3)
Steven E. 4 years ago • From Google
Poor
Worst booking system ever for working professionals
After countless attempts to reach someone, I finally connected with the receptionist, only to be informed that no appointments were available for the day and advised to try again tomorrow, and this was at 8:19am. As someone who works Sunday to Thursday on night and afternoon shifts, I finished around 3am and stayed awake until 8 specifically to secure an appointment. Now it's 9am, and I'm heading to bed before returning to work at 3pm to drive a 44-ton lorry for 420 miles on merely 4-5 hours of sleep. Living alone means I have no one to help me schedule an appointment. The booking system has become completely ridiculous for working individuals. It used to be excellent when it first launched, offering extended hours and weekend availability, but that's no longer the case, and I can't understand why.
This healthcare provider urgently requires a contract evaluation by its financial backers. They're solely focused on emergency services, neglecting comprehensive patient care and preventing..
Kirkby Community Primary Care Centre (3)
Eddie K.
After receiving my knee steroid injection today, I was bracing myself for intense discomfort, especially since my previous experience at Kingsmill was extremely painful. However, Dr Hussain..
Kirkby Community Primary Care Centre (3)
Jaime H.
Awaiting a callback for an appointment, I encountered a challenging situation. During an urgent call coinciding with a doctor's call, I promptly returned their contact. The nurse informed me they..
Kirkby Community Primary Care Centre (3)
Phil R.
My elderly mother, aged 80, is completely out of her prescribed medications. She's informed the medical office staff that she's experiencing health complications after being without her drugs for..
Kirkby Community Primary Care Centre (3)
Cherise M.
I've been experiencing ongoing issues for an extended period, and despite repeatedly reaching out to them, they appear completely indifferent and unwilling to provide any meaningful assistance...
Kirkby Community Primary Care Centre (3)
Paul W.
Completely worthless service - it's practically impossible to reach anyone by phone, and on the rare occasion you actually connect, the staff are either completely incompetent or incredibly..
Kirkby Community Primary Care Centre (3)
Laura H.
I'm baffled why this practice continues to rely on telephone triage when even hospitals are returning to standard operations. My husband works in a factory and can't constantly be tethered to his..
Kirkby Community Primary Care Centre (3)
Stefan R.
Attempted to schedule a consultation to discuss recent lab results, but was met with a frustrating delay of an entire month, constantly being shuffled around due to insufficient personnel.
Kirkby Community Primary Care Centre (3)
Kay C.
I am incredibly thankful that my daughter recommended this practice, where I finally feel heard and understood. Every staff member I've interacted with since joining has been absolutely wonderful,..
Kirkby Community Primary Care Centre (3)
Mafg M.
The essence of this organization can be summed up in just one word: CARE! Their commitment to ethical principles is truly remarkable and sets a high standard.
Kirkby Community Primary Care Centre (3)
S S.
I called the clinic when I was in urgent need of assistance with my health concerns. The friendly front desk team was incredibly helpful and quickly scheduled me an appointment. Upon arriving at the..
Kirkby Community Primary Care Centre (3)
Tygerlilly T.
It's consistently challenging to schedule a time slot by phone. When I inquired, they directed me to their app with a promise of callback service. However, the app itself is now overwhelmed and..
Kirkby Community Primary Care Centre (3)
Ann V.
On June 9th, I received my B12 shot and shared a medical concern with the nurse. I was instructed to schedule an in-person consultation, but surprisingly, it transformed into a telephone appointment..
Kirkby Community Primary Care Centre (3)
Lorraine j.
I went to the medical center for a blood draw and a physician consultation, scheduled back-to-back. The waiting period was perfectly reasonable, and the doctor was exceptionally compassionate,..
Kirkby Community Primary Care Centre (3)
Fi N.
Dr Hussain is an absolute gem of a physician! His approach with my kids and myself is truly exceptional. He genuinely listens attentively, shows real compassion, and always makes me feel completely..
Kirkby Community Primary Care Centre (3)
Anthony B.
The front desk staff was incredibly friendly and accommodating. Their welcoming demeanor made my interaction a truly delightful experience. I'm grateful for their outstanding service.
Kirkby Community Primary Care Centre (3)
Jane S.
Attempting to secure a medical appointment has been an incredibly frustrating experience, with nearly four weeks passing and no resolution in sight. This healthcare facility's scheduling process is..
Kirkby Community Primary Care Centre (3)
Taylor T.
The healthcare team at this facility truly excel, unlike the reception personnel handling incoming calls. During my interaction, I was constantly interrupted and unable to articulate my concerns,..
Kirkby Community Primary Care Centre (3)
Julie G.
Hoping you have patience if you're scheduled with the nurse practitioner on duty today. They seem completely disinterested in hearing anything patients have to say. After calling the health advice..
Kirkby Community Primary Care Centre (3)
Bailee C.
Spent an hour on hold, only to be told they couldn't schedule an appointment for my severely sick 3-month-old, forcing me to go to the emergency room. It's completely ridiculous, though honestly, I..
Kirkby Community Primary Care Centre (3)
mark s.