Kirkby Community Primary Care Centre (3)
Steven E. 4 years ago • From Google
Poor
Worst booking system ever for working professionals
After countless attempts to reach someone, I finally connected with the receptionist, only to be informed that no appointments were available for the day and advised to try again tomorrow, and this was at 8:19am. As someone who works Sunday to Thursday on night and afternoon shifts, I finished around 3am and stayed awake until 8 specifically to secure an appointment. Now it's 9am, and I'm heading to bed before returning to work at 3pm to drive a 44-ton lorry for 420 miles on merely 4-5 hours of sleep. Living alone means I have no one to help me schedule an appointment. The booking system has become completely ridiculous for working individuals. It used to be excellent when it first launched, offering extended hours and weekend availability, but that's no longer the case, and I can't understand why.
The receptionist I've encountered on two separate occasions has been incredibly dismissive and unhelpful. She consistently ignored my concerns, giving me the cold shoulder without making any effort..
Kirkby Community Primary Care Centre (3)
Amanda G.
Called early this morning at 8 o'clock and was warmly welcomed by a delightful, helpful receptionist who scheduled me an appointment with Dr Kesar at 10:40. He's a wonderful doctor, incredibly..
Kirkby Community Primary Care Centre (3)
Melvyn C.
Consistently impressed by the exceptional care and support from all staff members at the medical facility. Much appreciation.
Kirkby Community Primary Care Centre (3)
Natalie C.
I visited the clinic for a blood pressure screening, and the nurse attending to me was incredibly warm and comforting. Her friendly demeanor helped me relax during the appointment. I truly..
Kirkby Community Primary Care Centre (3)
Stefan R.
Attempted to schedule a consultation to discuss recent lab results, but was met with a frustrating delay of an entire month, constantly being shuffled around due to insufficient personnel.
Kirkby Community Primary Care Centre (3)
Alison H.
I stopped by the clinic today and consulted with Dr Hussain. He was truly exceptional, comprehending my issue with remarkable clarity and demonstrating precise expertise in addressing my concerns...
Kirkby Community Primary Care Centre (3)
Julie G.
Hoping you have patience if you're scheduled with the nurse practitioner on duty today. They seem completely disinterested in hearing anything patients have to say. After calling the health advice..
Kirkby Community Primary Care Centre (3)
Joel S.
I'm deeply frustrated by the vaccination process for my parents, which involved crowded lines both outside and inside the hospital, with absolutely no regard for social distancing protocols. The..
Kirkby Community Primary Care Centre (3)
Phil R.
My elderly mother, aged 80, is completely out of her prescribed medications. She's informed the medical office staff that she's experiencing health complications after being without her drugs for..
Kirkby Community Primary Care Centre (3)
Brian B.
Consistently supportive administrative personnel. Physicians demonstrate exceptional compassion and empathy. Highly attentive to the unique healthcare needs of seniors.
Kirkby Community Primary Care Centre (3)
Joan S.
My 45-year-old son underwent surgery a few months back for a discolored leg. The physician ordered blood tests for a condition (which I hope I've spelled correctly), and the nurse attempted to..
Kirkby Community Primary Care Centre (3)
Tygerlilly T.
It's consistently challenging to schedule a time slot by phone. When I inquired, they directed me to their app with a promise of callback service. However, the app itself is now overwhelmed and..
Kirkby Community Primary Care Centre (3)
Dominique N.
Experienced decent care during the period when a woman physician was on staff
Kirkby Community Primary Care Centre (3)
Eddie K.
After receiving my knee steroid injection today, I was bracing myself for intense discomfort, especially since my previous experience at Kingsmill was extremely painful. However, Dr Hussain..
Kirkby Community Primary Care Centre (3)
Anthony B.
The front desk staff was incredibly friendly and accommodating. Their welcoming demeanor made my interaction a truly delightful experience. I'm grateful for their outstanding service.
Kirkby Community Primary Care Centre (3)
Josie H.
Kudos to the manager on duty—a delightful woman who was incredibly helpful and personable during our interaction today.
Kirkby Community Primary Care Centre (3)
Lyn W.
I've been battling a personal health concern for 9 months, visiting the doctors 4 times while enduring significant pain. On Monday, a compassionate nurse suggested I visit the sexual health clinic,..
Kirkby Community Primary Care Centre (3)
Elaine O.
I rang the medical practice today, waited in a queue but chose their callback option, which worked perfectly. After describing my concern to the receptionist, I secured a same-day appointment. Dr..
Kirkby Community Primary Care Centre (3)
Kelly S.
I called the clinic today to inquire about my partner's prescription, and I'm absolutely appalled by the receptionist's unprofessional behavior!!! She essentially dismissed my request, coldly..
Kirkby Community Primary Care Centre (3)
Karen B.
Truly exceptional customer support
Kirkby Community Primary Care Centre (3)
Elise C.