SE

Steven E. 4 years ago • From Google

Rating

Poor

Worst booking system ever for working professionals

After countless attempts to reach someone, I finally connected with the receptionist, only to be informed that no appointments were available for the day and advised to try again tomorrow, and this was at 8:19am. As someone who works Sunday to Thursday on night and afternoon shifts, I finished around 3am and stayed awake until 8 specifically to secure an appointment. Now it's 9am, and I'm heading to bed before returning to work at 3pm to drive a 44-ton lorry for 420 miles on merely 4-5 hours of sleep. Living alone means I have no one to help me schedule an appointment. The booking system has become completely ridiculous for working individuals. It used to be excellent when it first launched, offering extended hours and weekend availability, but that's no longer the case, and I can't understand why.

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