St. Paul's Clinic
Milad B. one year ago • From Google
Bad
Worst clinic ever terrible service and zero appointments
Absolutely unacceptable. This establishment is more of a farce than a medical facility. I've been phoning every morning for more than a week, often enduring hour-long wait times, only to be told: "No appointments available today, try again tomorrow!" The same response daily. Always "tomorrow." Do you genuinely believe people's time and emotional well-being are insignificant? Constantly promising "tomorrow" raises the question: when will you actually provide any appointment? Effectively, this means no service exists at all. This is not a clinic. It's a futile call center offering zero solutions. How can you claim to be a medical facility when you cannot schedule a single patient appointment? My wife required urgent medical attention, yet we've been shuffled around for over a week. This negligence and incompetence are potentially life-threatening. Healthcare is not a trivial matter. I am committed to filing a formal complaint with NHS Wales and the appropriate regulatory agencies. If you care about your health and personal time, steer clear of this place.
The staff here are truly exceptional, and their customer support is top-notch. They consistently demonstrate a proactive and accommodating approach, always eager to assist in any way they can.
St. Paul's Clinic
J S.
Absolutely terrible service - I cannot emphasize enough how much you should avoid this company. Their performance is utterly disappointing and completely unacceptable.
St. Paul's Clinic
Askir A.
Natalie stands out as an exceptional receptionist, consistently striving to provide top-notch service to all the doctors at St Paul's clinic.
St. Paul's Clinic
Kaz K.
A group of incompetent staff occupy the front desk, with the phone operator being particularly useless and unhelpful.
St. Paul's Clinic
Eva M.
I believe the appointment scheduling process could be more streamlined, perhaps by establishing a dedicated desk or offering phone booking. Regrettably, I spent an exasperating 50 minutes in the..
St. Paul's Clinic
ARUN R.
A top-notch general practice clinic in Newport. The physicians and support team are excellent and welcoming.
St. Paul's Clinic
7 O.
I am profoundly grateful to this medical practice for the exceptional treatment I've experienced. Dr. Muluko was an attentive listener who allowed me to fully express myself without interruption,..
St. Paul's Clinic
Aysha R.
I visited the doctor while 8 months pregnant and was advised to come when possible, given I have a toddler and needed to arrange childcare. After securing care, I arrived at 12 pm. I provided a..
St. Paul's Clinic
Anonymouse
Kath was particularly helpful in dealing with a prescription problem.
St. Paul's Clinic
Sarah S.
Getting an appointment or even reaching someone by phone has become utterly ridiculous. Despite being a loyal patient for three decades, the moment you finally connect, the staff are completely..
St. Paul's Clinic
Kelezken k.
Exceptional encounter. Superb general practitioner.
St. Paul's Clinic
X X.
I've never encountered a general practice surgery as supportive as this one. Every staff member makes me feel genuinely heard, and their compassion is evident in every interaction. Scheduling..
St. Paul's Clinic
Saqlain A.
I attempted to schedule a medical consultation, but the receptionist was incredibly unprofessional. She declined to book my appointment, refused to provide her name, and abruptly terminated the..
St. Paul's Clinic
N N.
An absolute nightmare of a medical facility where every single staff member, from management down to nurses and doctors, displays a shocking lack of compassion and professionalism. These individuals..
St. Paul's Clinic
Ruby M.
Exceptional medical procedure, welcoming personnel, and compassionate physicians.
St. Paul's Clinic
Lynette P.
I visited this medical practice in the past, and I ultimately departed due to the physicians' disrespectful attitude and unwillingness to hear my concerns. I'm relieved I found a more professional..
St. Paul's Clinic
Adil K.
The front desk staff, with their supposed medical expertise, appear to believe that a pharmacy holds the cure-all for every health concern. There's utterly no value in seeking consultation, as the..
St. Paul's Clinic
Saleem A.
Kath at the front desk is absolutely fantastic. I reached out near closing time, and she was incredibly supportive and went above and beyond to assist me. This medical practice is outstanding, and I..
St. Paul's Clinic
Sarmad A.
I've been repeatedly denied an appointment, with the receptionist consistently offering various excuses to prevent me from seeing the doctor. Today marks the third time I've called, encountering the..
St. Paul's Clinic
Paulina S.
Absolutely the most terrible healthcare facility I've ever encountered. Their customer service is appallingly dismissive, repeatedly redirecting me to a pharmacy for issues they cannot resolve. I've..
St. Paul's Clinic
Olufunke H.