The Ridgeway Surgery

This is a completely unacceptable situation. The staff demonstrate a clear lack of competence. My wife was referred for an x-ray by her doctor and visited Whipps, only to be informed they were..

Never a pleasant experience coming here. It genuinely triggers anxiety for me. Recently, a locum actually listened to me, leaving me in tears because I was stunned that someone took the time to..

Scheduling an appointment here is an absolute nightmare. The customer service is terrible, making it incredibly frustrating to book a simple slot. Communication is poor, wait times are excessive,..

I approached finding a new GP with trepidation after relocating, especially given how exceptional my previous doctor was, but I'm thrilled to have discovered The Ridgeway. I'm somewhat perplexed by..

Recently visited and noticed significant improvements. The front desk staff was incredibly supportive. The temporary physician was remarkably thorough - after many years, this is the first time I've..

Repeatedly demonstrate an inability to respond to telephone inquiries and consistently fall short in establishing effective communication with patients.

I'd assign this medical practice a negative rating if possible. I've been stuck waiting over an hour just to interact with the front desk, only to briefly describe my symptoms, have them record..

Exceptional customer support. Welcoming and accommodating front desk and administrative staff.

On 28/11/23, my elderly mother and I anticipated a telephone consultation scheduled for the afternoon window between 14:00 and 16:00. Unfortunately, no call was received. Despite making two..

The administrative team at this general practice clinic truly deserve more recognition. While some previous reviews have been less favorable, I've been a patient here for several years and have..

The front desk team is incredibly welcoming and accommodating. Scheduling appointments is consistently smooth and convenient. The physicians are top-notch, demonstrating extensive expertise. I..

During my husband's visit for blood work at the clinic, he once again scheduled with Natasha. As per usual, her approach was warm and compassionate. The blood draw was swift and completely..

While the procedure isn't cutting-edge, the medical team is absolutely exceptional. Every physician demonstrates remarkable compassion and professionalism. I couldn't possibly speak more positively..

Steer clear of signing up with this place, their customer service is beyond discourteous - calling it rude would be too kind. They're completely uncooperative and disinterested in providing any..

I endured a sleepless night due to excruciating pain that only intensified as hours passed. Hoping for relief, I found my condition deteriorating, prompting me to seek guidance from the 111 service...

Accessing a general practitioner is challenging due to the receptionist also serving as the GP. To schedule a telephone consultation, you must first answer medical screening questions. Additionally,..

Spotless facility, but scheduling in-person consultations proves challenging.

Utterly revolting, incredibly discourteous personnel. Incompetent medical professionals. I endured the unfortunate circumstance of visiting this clinic merely to collect a document. During my brief..

Absolutely terrible customer service, with an excruciatingly long wait of four weeks just to secure a phone consultation. They insisted I schedule a blood test but made it impossible without an NHS..

The personnel at the Ridgeway were absolutely outstanding. While I recognize that other customers have shared less favorable accounts, our personal interaction was nothing short of impressive. The..