IM

Ioanna M. 3 years ago • From Google

Rating

Bad

Worst customer service ever at this medical practice

I'd gladly award zero stars if possible. The receptionist here represents the most discourteous individual I've ever encountered. My simple request was to verify the status of my temporary GP registration, but I was abruptly brushed aside and coldly instructed to "complete a full enrolment" instead. There was absolutely no empathy shown toward my genuine concern about an urgent matter. The profound irony isn't lost on me that a healthcare environment—fundamentally dedicated to compassion and patient care—is being managed by someone who displays a complete absence of interpersonal understanding or basic human sensitivity.

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