II

Ididaninternet I. 2 years ago • From Google

Rating

Bad

Worst customer service ever at this place

The staff were incredibly discourteous. Upon arriving to check in for my appointment, I found the employees engrossed in a phone call, and when finished, all three avoided making any eye contact. A gentleman they apparently knew was allowed to bypass the queue after showing some sort of pin badge, prompting a lengthy conversation about his workplace relocation. After their chat, they resumed their previous activities, continuing to ignore my presence. Eventually, I spoke up: Me: Hello, I'm here for a 12:30 appointment. How do I check in? Her: Do you want to use the self-service machine? Me: Oh, is that where I check in? Thanks. As I walked towards the kiosk, she loudly proclaimed: Her: I'm in the middle of something... Me: I understand, but there's no clear signage about this. The service was hostile and confrontational, clearly demonstrating the staff's complete contempt for customers. Their unprofessional behavior was appalling and made me feel entirely unwelcome.

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