WD

Warren D. 8 years ago • From Google

Rating

Bad

Worst customer service ever for medical paperwork

The only term that captures this experience is appalling. I began working on job application documentation in February, and immediately encountered problems. My medical forms were mistakenly sent to an incorrect location, and then I learned they hadn't even properly processed the original paperwork, instead generating their own version. Now I'm attempting to schedule an appointment for a GP to complete the reissued forms. After enduring 20 minutes of unanswered phone ringing, I was dismissively told by the receptionist that they don't allocate appointments for paperwork. The receptionist's demeanor was absolutely unacceptable. Once I finally manage to get these forms completed, I will unquestionably be seeking healthcare services elsewhere.

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