LC

Lisa C. 2 years ago • From Google

Rating

Bad

Worst customer service ever from heartless medical receptionist

The reception staff member I encountered on 11/8/23 around 4:20 pm displayed an utterly unacceptable level of unprofessionalism. This incredibly inconsiderate individual actually had the audacity to laugh when unable to process my prescription, despite my imminent relocation to Scotland the following morning. What a terrible representative of the practice. I'm skeptical that the practice manager will take the initiative to contact me, though I sincerely hope they will. When I attempted to request she maintain composure and recall her customer service protocols, she abruptly terminated our phone conversation.

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