DM

Danar M. 4 years ago • From Google

Rating

Bad

Worst customer service ever frustrating and unprofessional

I'm compelled to give a single star for this review. I'm beginning to wonder if I'm the only one experiencing such a terrible interaction with them. Are they not embarrassed by the numerous negative reviews? I called at 8am to schedule an appointment, and the representative claimed they couldn't accommodate me that day. The following morning, I called again at 8am, and the line was incredibly congested. I was astounded by how many people seemed to be calling at that early hour, and it took 20 minutes just to get through. The staff member informed me they were completely booked and couldn't accept any more appointments, instructing me to call back the next day. I pleaded for any available slot - today, tomorrow, next week - I was willing to take anything after waiting so long. Their response? I must call again at 8am the next morning. Is this some kind of ridiculous joke?

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