Riverside Medical Centre

Needed medical care twice in recent months. The staff, including both front desk personnel and healthcare professionals, provided top-notch, high-quality assistance throughout my visits.

Aging patient suffering from multiple health issues—urinary tract infection, fractured hip, leg inflammation, and unaddressed cardiac irregularities—made repeated attempts to schedule a medical..

Absolutely infuriating. Called precisely at 8am and encountered a busy signal. I've been attempting to secure appointments for over a week now. Dialed 61 times before finally reaching someone at..

Utterly disgraceful! My medical appointment was abruptly cancelled due to staff absence, accompanied by a dismissive message stating they would contact me to reschedule (after enduring weeks of..

I genuinely have no complaints about any of the staff members I've interacted with - just two receptionists, a nurse, and a pharmacy representative. Each of them has been incredibly supportive and..

impossible to make progress or complete...

When my mother-in-law received her Alzheimer's diagnosis, I sought guidance from the Practice. Liz Gorrell provided me with the necessary support and direction. Upon visiting the clinic, I was..

You shut down at 6 PM, not 17:30, causing customers to wait in line only to discover that when their turn arrives, they're left hanging. It appears the receptionist acts as if they're self-employed..

Utterly DISASTROUS...!!! Attempt to call at 8am, call drops because of excessive wait times, retry with the same frustrating result, repeatedly! Even visiting the clinic in person yields no help,..

Sunday 27th September 2020. Impressive coordination and efficiency during our flu vaccination appointment today. Great job by the entire team. Stay safe.

Complete embarrassment, if I performed at work this poorly, I'd be fired on the spot. Staff members consumed by their own ego, lacking any medical expertise, arbitrarily determining patient care and..

Terrible medical practice with numerous issues. The receptionists are incredibly slow to respond and seem more interested in chatting among themselves than assisting patients. Booking an appointment..

The personnel at this facility, with particular praise for the front desk and nursing team, are truly exceptional and demonstrate authentic compassion for their patients. They exhibit remarkable..

The staff at this medical practice are a complete disappointment, with one shining exception - a compassionate nurse who had to compensate for her colleagues' incompetence. Their phone system has..

This medical procedure is completely pointless. The front desk staff's sole purpose seems to be redirecting patients away from seeing a physician and instructing them to visit the emergency room...

I've been a loyal patient at Riverside for years, but their service has deteriorated significantly. Their appointment system is incredibly inconvenient, offering only same-day slots that are..

The employees appear approachable and sincerely aim to assist. However, waiting on hold for 5 minutes during Monday morning was frustrating.

I was pleasantly surprised by how straightforward registering at this medical practice turned out to be. During my initial phone call, the staff comprehensively outlined the identification documents..

Stuck waiting endlessly... Been on hold for more than an hour and a half, and still no customer representative has picked up. Absolutely unacceptable customer support!

A complete letdown. Sent a formal complaint, but they couldn't even bother to respond. Likely the complaint was never even acknowledged. The front desk staff are remarkably unhelpful. The medical..