CS

Crissie S. 3 years ago • From Google

Rating

Bad

Worst customer service experience ever

38 attempts to connect. Constant engaged signal for 36 of those calls. The remaining 2 resulted in being disconnected after waiting 20 and 30 minutes respectively. Their entire operation is utterly ridiculous. I wasted over an hour trying to reach someone starting at 8am, which seems to be the only potential window for securing an appointment. Why on earth do they not offer advance booking options? I'm definitely filing a formal complaint. If the rating system allowed zero stars, that's exactly what I'd select.

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