Blackthorn Health Centre

Endless hours spent on hold, desperately trying to connect with a representative. Booking a slot seems impossible, with no appointments in sight. They repeatedly suggest checking back another day...

Small medical facility catering primarily to the neighborhood population.

Exceptional experience with an incredibly supportive group who consistently exceed expectations and deliver outstanding service.

I've utilized this medical practice for both a blood test and an urgent consultation recently. Contrary to common complaints about appointment availability, I completed an online consultation and..

After phoning to schedule an appointment early in the morning and enduring a 25-minute wait, I was redirected to use the Anima platform to submit my request. Hesitantly following their instructions,..

Completely and entirely useless. Securing a booking is near impossible. They should just sell the whole operation off to private interests.

Consulted with a doctor yesterday regarding my child. They returned my call with impressive speed, and the physician we conversed with was incredibly warm, courteous, and supportive.

My initial interaction with this medical practice was far from satisfactory. I urgently needed a replacement EpiPen for my anaphylaxis, yet was dismissively told they have no available appointments..

The staff at reception were welcoming and supportive, and I was seen promptly without delay. This truly exemplifies the National Health Service at its finest. Regarding patient treatment and..

Friendly front desk personnel facilitated an in-person consultation with my general practitioner on July 11th, 2023. Extremely pleased with the service.

The medical practice has become completely disorganized since absorbing patients from Burseldon Surgery's closure. The physicians appear utterly indifferent to patient care, and securing an..

Upon notifying the surgical staff about my father's passing, the receptionist attempted to demean me and falsely claimed I was fabricating the information in a crowded waiting room. Such..

The absolute bottom of the barrel for medical facilities in Southampton. For a full twelve months, securing an appointment has been impossible, with calls going perpetually unanswered. We're stuck..

Absolutely dreadful customer experience lately. Impossible to communicate with them, spent more than 60 minutes on hold, promised a callback that never materialized! I left a repeat prescription..

Absolutely appalling. I'm at a loss to describe my frustration with the current state of our primary healthcare. Booking an appointment has become an impossible task, with phone lines perpetually..

Only medical center available for my needs - typically visit Hedge End. During peak traffic, travel time stretches to 35 minutes compared to the standard 15. Parking is accessible, but spaces are..

I scheduled a telehealth consultation. The physician called exactly on time and we covered nearly all of my medical questions. However, I still find in-person appointments more preferable.

Arrived precisely as scheduled. The nursing staff demonstrated exceptional courtesy and warmth.

I received exceptional care and support during a challenging time while traveling. The staff demonstrated remarkable compassion, empathy, and genuine kindness. Much appreciation!

Highly productive and professional front desk staff, excellent service delivery