Bryntirion Surgery

I was appalled when the medical facility refused to see my 11-year-old daughter, who was struggling with breathing-related chest discomfort, stating they had no available appointments or emergency..

The medical practice's service is absolutely abysmal. My partner has been waiting an excessive five months just for a basic email response. Whenever we telephone, they claim no emails have been..

Three weeks have passed since my mother's passing, and the day before her death, she urgently needed medical attention. However, the doctor callously claimed to be too occupied and declined to..

The front desk staff displayed a complete lack of customer service, making patients feel unwelcome and insignificant when trying to schedule a visit. The clinic's patient load clearly exceeds their..

I was hopeful that their takeover would bring improvements, but I couldn't have been more mistaken. The situation has deteriorated to the point of medical negligence, which is absolutely..

Wait times on the phone stretch to two hours, and once you hit that mark, the call abruptly ends. Repeat prescription processing is now dragging on for 10 to 12 days. Over the past quarter, I've..

Absolutely dreadful experience at the clinic. I scheduled an appointment hoping my doctor could recommend a disability specialist, but upon arrival, they claimed the NHS doesn't support disability..

I've been stuck in limbo for more than a quarter of a year, just trying to get a straightforward document processed. Every time I reach out, I'm given the runaround—told that the responsible staff..

I called to schedule an appointment due to ongoing back pain, and the receptionist immediately suggested I see a physiotherapist, providing me with a contact number. I'm skeptical about how they can..

Appalling!!!! 😡 A textbook instance of an NHS breakdown. This surgery requires a complete overhaul - eliminating all existing policies, procedures, and personnel, then reconstructing from scratch...

If I could give zero stars, I would. The surgical experience was utterly appalling, and the front desk staff were incredibly discourteous. My daughter was scheduled for her initial vaccinations, and..

I'm utterly shocked by the appalling service of this medical practice. Getting through to them is practically impossible, with wait times exceeding an hour just to be left unanswered. The endless..

The phone queue is utterly horrendous. Actually resolving the issue once connected is relatively simple, but these excessive waiting times are a serious problem. The system keeps bumping you back in..

Extremely disappointing experience. It is very difficult to secure an appointment, and when you do manage to reach someone by phone, there are frequent technical issues with the call quality and..

Absolutely dreadful medical service! My son depends on ongoing medication, and the surgery completely disregarded his consultant's recommendation to provide a three-month prescription supply...

Front desk employees were behaving like immature teenagers, constantly chatting and laughing among themselves, which created an extremely awkward atmosphere and struck me as highly unprofessional..

Completely unbelievable medical procedure

Contacted medical practice first thing in the morning, informed I was 18th in the queue. After waiting over half an hour, finally reached a representative who said a physician would ring me back...

I found the experience to be disappointing and not what I had hoped for.

The service was absolutely terrible from start to finish. Immediate action is urgently required to address these significant shortcomings.