Wye Valley Surgery

The service at Wye Valley is absolutely terrible. I cannot stress enough how much I advise against choosing this medical practice. Their phone system is a nightmare - you'll be left waiting..

Can't get through to anyone at this company! Stuck listening to endless hold music, and after four attempts and more than an hour of waiting, I was abruptly disconnected. Absolutely unacceptable..

I consistently appreciate this procedure and was highly supportive, but I'm puzzled why I'm being directed to your website when I'm unable to accomplish anything there since you don't provide the..

Why is it impossible to reach anyone on your phone lines? My 90-year-old mother wasted nearly two and a half hours trying to get through and still couldn't connect. This is absolutely the worst..

I'm uncertain about the surgical procedure's details. For basic antibiotic treatment, I was directed to the Emergency Department. On another occasion, a physician contacted me three weeks back,..

Absolutely horrific medical procedure that left me traumatized and in complete disbelief of the surgeon's incompetence.

Absolutely zero stars deserved! The medical care itself is excellent, but the process of securing an appointment is a complete nightmare. When I called at 8:30 AM, I was stuck in a queue for 51..

Spent over half an hour attempting to reach a live representative, ultimately abandoning my efforts in frustration.

The pharmacy abruptly terminated my recurring prescription without warning. The medical professionals here are severely lacking, with many seeming completely incompetent. I'm still in limbo waiting..

It's absolutely hopeless trying to reach this medical practice. I've been attempting to contact them for three consecutive days at 8:30, and today I spent an entire hour on the phone from 8:30 to..

I've encountered multiple excellent interactions at this medical practice. The front desk staff are accommodating and supportive when necessary. Scheduling appointments has been seamless, and the..

Absolutely appalling customer service, with a front desk staff member who displayed a complete lack of professionalism and understanding of their medical practice. The receptionist was unhelpful and..

NHS should thoroughly investigate and potentially close this surgery due to potential life-threatening risks. The most discourteous, unrepentant receptionist staff work at this Surgery, displaying..

Every time I try to call, they immediately hang up when I reach the top of the queue. The employees are discourteous, and the medical professionals seem completely incompetent. I was initially..

The medical practice was utterly disappointing and seemingly indifferent. Attempting to secure an appointment for my young grandson became an incredibly frustrating ordeal. Multiple phone calls on..

Absolutely terrible medical procedure! Their communication is incredibly sluggish, and when they do answer, they quickly terminate the call. This practice deserves immediate investigation and should..

I submitted my repeat prescription request over a month ago, and they still haven't processed it. I've been without medication for the past two weeks. I've attempted to call them numerous times, but..

Terrible experience... I rang early at 8:30am and was initially optimistic about being third in line, but it still took an exhausting 28 minutes to connect. When I finally reached a receptionist to..

I attempted to reach the medical practice at 11:40 and began dialing. After enduring almost 50 minutes on hold, navigating through two separate automated phone systems, someone finally picked..

Absolutely dreadful medical facility, attempted to secure an urgent consultation right as their office opened, but was immediately met with constantly engaged phone lines. Spent approximately sixty..