Arbury Road Surgery

Generations of my family have relied on these compassionate physicians for half a century. The doctors are warm and personable, and their entire team provides exceptional, caring service.

Good evening! I'd like to express my family's gratitude for your exceptional service and prompt assistance. Kudos to the outstanding reception team! 💥 The medical staff is absolutely phenomenal!..

Staff at the front desk lack compassion, Consistently discourteous

I contacted the medical office seeking guidance about my grandmother's declining capacity to manage her personal matters. My legal counsel suggested obtaining a physician's letter to facilitate..

I brought my son to see the general practitioner regarding his throat issues two years back. The physician assured me he would initiate a referral to an ear, nose, and throat specialist. Since that..

The prescription phone line is consistently malfunctioning or improperly activated during morning hours. When I attempted to discuss this problem with a representative on the main line, their..

My experience with the surgery has been outstanding, quite different from the critical accounts I've encountered online. Every staff member, from the front desk to the medical professionals, has..

This medical facility is an absolute disaster, with subpar performance across all staff levels, from nursing personnel to blood drawers to administrative leadership. Your experience will fluctuate..

My partner arrived for her medical consultation behind schedule, and the physician proceeded to make an inappropriate comment about her body weight, which I found extremely disrespectful and..

As per usual, the service was prompt and enlightening. Despite the challenges posed by administrative red tape, political pressures, and performance metrics that complicate work for NHS and..

Attempting to lodge a complaint is futile due to the website's misleading details about how to contact the practice manager. The inaccurate information is so frustrating that I'm planning to switch..

I landed in the hospital with a severe ear infection, nearly requiring surgical intervention, all because of their negligence. When I tried to communicate my ear pain, they dismissed my concerns,..

Been on hold for 3 hours waiting for a return call... This might not seem critical to the medical staff, but for the patient, every moment feels significant and stressful. Still no communication,..

Booking a doctor's appointment has been an incredibly frustrating experience. When I urgently needed medical help and requested an emergency slot at 8 AM, I was told the emergency doctor was fully..

The staff display an appalling attitude, speaking condescendingly while simultaneously insisting on courteous communication from patients. It's bewildering how such employees remain employed. The..

Completely unhelpful staff who refused assistance despite having open time slots for appointments

During our recent visit for a blood draw, the nursing staff displayed complete incompetence. They seemed utterly unqualified to perform a simple blood sample collection. One nurse made three..

Initially, the NHS app indicated no available slots, but a 111 referral changed everything. Following a quick phone consultation, I secured a same-day appointment. The entire journey from first..

Delivers top-notch, personable, and incredibly committed care. I've been a patient here for more than ten years - the general practitioners are exceptional. I truly value having healthcare..

The medical team here is exceptional. Despite being a bustling practice in a challenging neighborhood, the physicians, nurses, and front desk personnel have consistently been incredibly supportive..