Bermondsey Spa Medical Centre

I registered at this practice as it was the only available option within my area accepting new patients. The registration process took several weeks to complete. Subsequently, when I called to..

What can I say? First of all, the telephone waiting times are excessively long, and that's assuming you can reach anyone at all. There are only three options available on the phone system: one to..

The reception team displayed unhelpful attitudes and appeared dismissive during interactions. Their conduct suggests a need for improved customer service training across the department. It is..

I would recommend avoiding appointments with this particular clinician as I found the consultation unhelpful and it resulted in unnecessary back-and-forth communication that consumed a significant..

I am writing to share my disappointing experience with the staff at a local medical practice, particularly regarding a telephone interaction with a staff member. Despite speaking over the phone, I..

Attempted to book an appointment regarding persistent discomfort and was informed of a lengthy wait for a phone consultation. Suggested to use the online booking system, though it was unavailable...

I attended this practice as an external patient through the extended access scheme and had an excellent experience. The clinician was very pleasant and handled my concerns effectively. The waiting..

I had a wonderful experience at the medical centre. The receptionist was a true ray of light. She greeted me warmly upon arrival, making me feel incredibly welcome. The nursing staff member was..

I had one positive and one negative experience at this practice. The reception staff are generally courteous and supportive. During my first visit, I attended with my child and saw a clinician who..

Needed an appointment and spoke with a member of the management team who was very polite and helpful in getting me booked in to see a clinician. The reception staff are very good at the surgery and..

I attended today with my mother, and although we are not registered patients, the receptionist was very helpful and provided us with useful information and guidance.

The practice staff came across as unwelcoming, and I found it very difficult to secure an appointment when needed. Additionally, I was removed from their patient list.

The practice manager provided assistance with my enquiry and I found the team to be very welcoming and approachable.

This was an extremely disappointing experience with the NHS. The reception staff member displayed poor communication skills and repeatedly disconnected calls. I found it necessary to contact the..

The healthcare professional provided good care.

Just registered at the surgery as a new patient and received excellent service from the staff. The manager was very good, polite and helpful, and made me feel very welcome.

The medical team and front desk staff are consistently helpful and provide excellent service.

The doctor at this practice was very good and provided me with considerable help.

The team members here are welcoming and work efficiently while showing genuine care for their patients. The clinicians make an effort to hear what you have to say and properly address your worries...

The reception team came across as unwelcoming and unhelpful, with a dismissive attitude. Patients in the waiting area were commenting on the inadequate service, reflecting what seemed to be a lack..