YK

Yedhu K. one year ago • From Google

Rating

Bad

Worst gp experience with rude and unprofessional staff

This GP is an absolute nightmare. The receptionist acts like the practice is her personal domain and treats patients with extreme rudeness. The staff seem completely clueless about what's happening within the practice. During my initial profile registration, they didn't even verify my address and directed me to register elsewhere (an online process I now deeply regret). A few days ago, my wife and I arrived for a scheduled morning appointment. Upon arrival, we were told to wait. After an hour, we inquired again and were still asked to wait. Following a grueling 2.15-hour wait, they informed us the doctor hadn't arrived and suggested returning in another 2 hours, which provoked immense frustration and anger. Being NHS workers, we restrained our emotions and reluctantly booked another appointment for the next day. A week has passed since this incident, and they haven't provided either a telephone or face-to-face appointment. It's undoubtedly the worst GP I've ever encountered. Therefore, I strongly advise everyone to seek an alternative GP. I am absolutely certain that any other practice would be significantly better than this one.

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