MV

Maddalena V. one year ago • From Google

Rating

Bad

Worst gp practice ever, no help

I desperately wish I could give zero stars. After enduring days of illness, making multiple pharmacy visits and consuming two boxes of paracetamol without improvement, I attempted to contact my GP practice to consult a doctor. The receptionist was incredibly incompetent, completely disregarded my concerns, demonstrated zero understanding of her role, and was clueless about the meaning of laryngitis. She casually mentioned a doctor would call me back. She evidently miscommunicated my symptoms to the physician, as I received a message from Dr. Khan instructing me to "visit a pharmacy". Upon calling again, I discovered the reception staff had fundamentally misunderstood my condition. After re-explaining everything, she scheduled another appointment, but by then it was nearly noon. Despite her assurances that a doctor would contact me, I received a message at 5:40 PM stating no appointments were available and I should call back the next day. Beyond being seriously ill and feeling utterly abandoned by the practice, I'm astounded by the unprecedented level of unprofessionalism from supposed medical professionals. I waited the entire day, and not a single person bothered to check on my condition. This is unquestionably the most appalling experience I've encountered with a London GP practice.

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