St Clement's Surgery
JV
Jason V. 4 years ago • From Google
Bad
Goodness. I hardly know where to start. AVOID THIS GP AT ALL COSTS. It's absurd. Absolutely absurd. Their telephone appointment scheduling is a complete disaster. They make you wait over an hour just to inform you they're fully booked. They could have mentioned this earlier instead of wasting my time and causing me to miss work. THE RECEPTION STAFF ARE HORRENDOUS. They all deserve to be fired. It's unbelievable how incompetent they are. Their call handling and communication skills are embarrassingly poor. Even two years ago, before the pandemic, they would constantly gossip among themselves instead of answering urgent patient calls. TO SAVE THIS PRACTICE, THEY NEED A COMPLETE OVERHAUL OF PROFESSIONAL, COMPETENT RECEPTIONISTS. You might wonder why I'm still here? Dr Channa is why. SHE IS AN EXTRAORDINARY DOCTOR. THE MOST EXCEPTIONAL PHYSICIAN I'VE EVER ENCOUNTERED. SO KNOWLEDGEABLE AND COMPASSIONATE. SHE EXCELS AT PROVIDING REASSURANCE AND COMFORT. I only wish she would relocate to a more deserving practice. I'm certain the other doctors are jealous of her reputation. And they should be - she's absolutely brilliant. DR V SOLOMON desperately needs improvement. He's arrogant and seemingly believes his position is inherited through family connections. If he's reading this, he must revisit and refine his medical skills. His medical license should be seriously reconsidered. He appears to prescribe medications with extensive side effects indiscriminately. Dr S Solomon has been notably absent for years. He should be monitoring his son's professional conduct. I've spoken with numerous patients who consistently complain about identical issues. Excessive wait times, substandard care, unreliable physicians, and discriminatory behavior from both receptionists and doctors. MANAGEMENT MUST URGENTLY REVIEW THESE CONSISTENT CRITICISMS AND ADDRESS THE NUMEROUS SYSTEMIC PROBLEMS. IMMEDIATELY. It's truly shocking how dramatically the quality has deteriorated. The phone booking system remains completely dysfunctional. Even if you miraculously secure an appointment, prepare to waste an entire day waiting for an unpredictable callback. UNBELIEVABLE, RIGHT? E-consultations are equally futile, as doctors consistently fail to respond. I submitted a consultation three weeks ago and remain without any communication. THIS IS WHY YOU SHOULD IMMEDIATELY SEEK HEALTHCARE ELSEWHERE. If you're currently registered here, seriously consider transferring. I'm actively searching for a new medical practice. I've reached my absolute limit with this establishment.
A T.