St Clement's Surgery
Jason V. 4 years ago • From Google
Bad
Worst gp practice ever terrible service everywhere
Goodness. I hardly know where to start. AVOID THIS GP AT ALL COSTS. It's absurd. Absolutely absurd. Their telephone appointment scheduling is a complete disaster. They make you wait over an hour just to inform you they're fully booked. They could have mentioned this earlier instead of wasting my time and causing me to miss work. THE RECEPTION STAFF ARE HORRENDOUS. They all deserve to be fired. It's unbelievable how incompetent they are. Their call handling and communication skills are embarrassingly poor. Even two years ago, before the pandemic, they would constantly gossip among themselves instead of answering urgent patient calls. TO SAVE THIS PRACTICE, THEY NEED A COMPLETE OVERHAUL OF PROFESSIONAL, COMPETENT RECEPTIONISTS. You might wonder why I'm still here? Dr Channa is why. SHE IS AN EXTRAORDINARY DOCTOR. THE MOST EXCEPTIONAL PHYSICIAN I'VE EVER ENCOUNTERED. SO KNOWLEDGEABLE AND COMPASSIONATE. SHE EXCELS AT PROVIDING REASSURANCE AND COMFORT. I only wish she would relocate to a more deserving practice. I'm certain the other doctors are jealous of her reputation. And they should be - she's absolutely brilliant. DR V SOLOMON desperately needs improvement. He's arrogant and seemingly believes his position is inherited through family connections. If he's reading this, he must revisit and refine his medical skills. His medical license should be seriously reconsidered. He appears to prescribe medications with extensive side effects indiscriminately. Dr S Solomon has been notably absent for years. He should be monitoring his son's professional conduct. I've spoken with numerous patients who consistently complain about identical issues. Excessive wait times, substandard care, unreliable physicians, and discriminatory behavior from both receptionists and doctors. MANAGEMENT MUST URGENTLY REVIEW THESE CONSISTENT CRITICISMS AND ADDRESS THE NUMEROUS SYSTEMIC PROBLEMS. IMMEDIATELY. It's truly shocking how dramatically the quality has deteriorated. The phone booking system remains completely dysfunctional. Even if you miraculously secure an appointment, prepare to waste an entire day waiting for an unpredictable callback. UNBELIEVABLE, RIGHT? E-consultations are equally futile, as doctors consistently fail to respond. I submitted a consultation three weeks ago and remain without any communication. THIS IS WHY YOU SHOULD IMMEDIATELY SEEK HEALTHCARE ELSEWHERE. If you're currently registered here, seriously consider transferring. I'm actively searching for a new medical practice. I've reached my absolute limit with this establishment.
The employees here display a notably unhelpful demeanor They seem completely uninterested in providing any customer assistance. Customer service is extremely poor
St Clement's Surgery
Abi 1.
I'm utterly frustrated after this morning's disastrous attempt to schedule an appointment. After enduring a 30-minute wait on hold, I finally reached a receptionist who took down all my details,..
St Clement's Surgery
fahm n.
A sincere expression of gratitude to Dr Akshita at the St Clements road medical center. Her compassionate approach, coupled with swift, competent, and successful treatment, was truly appreciated...
St Clement's Surgery
SS S.
Absolutely dreadful administrative process. The morning ritual involves calling at 8am and desperately hoping to secure an appointment lottery after enduring hold times between half an hour to an..
St Clement's Surgery
Bhu C.
Exceptional Medical Practice The front desk team is outstanding, far surpassing the staff at my previous healthcare facility. Dr Chana demonstrates remarkable expertise and provides excellent..
St Clement's Surgery
Faredoon M.
My primary healthcare provider is Ilford Lane Surgery. I was directed to consult Dr. W. Solomon at St. Clements Surgery regarding an extremely painful ingrowing toenail. Dr. Solomon, who happens to..
St Clement's Surgery
Zeeshan A.
The medical facility has deteriorated significantly since the recent management change, with patient care now completely absent. The personnel are discourteous and lack professionalism. They probe..
St Clement's Surgery
Katherine F.
While waiting by the phone, I glanced at these reviews, and I could almost be reading about people from a different universe—they are so inaccurate and misleading. My family and I have been patients..
St Clement's Surgery
MUHAMMAD N.
I am deeply appreciative of the exceptional treatment and assistance provided by St Clement's Surgery. The staff demonstrate remarkable empathy, adaptability, and dedication—consistently eager to..
St Clement's Surgery
Roland R.
Outstanding care provided by the entire team, with Dr. Solomon truly standing out.
St Clement's Surgery
Rana R.
I've been a patient at this facility for quite some time, but I've never felt as disrespected as I was today. One particular nurse was incredibly unprofessional and prevented me from nursing my..
St Clement's Surgery
A J.
Booking an appointment at this clinic is a complete disaster, and the staff's indifference is appalling. Where has genuine patient care gone? The receptionist who usually works the front desk is..
St Clement's Surgery
Barua B.
Absolutely terrible service. I'm dealing with an infection and was forced to wait on hold for 25 minutes, even having to walk to the GP while waiting. When the receptionist finally answered, I..
St Clement's Surgery
Kuldip D.
Outstanding Customer Care. Demonstrating High-Quality Professionalism and Compassionate Personnel Irrespective of Cultural Background. Particularly Beneficial for Senior Citizens Navigating Language..
St Clement's Surgery
Mohammad K.
Dr Solomon and the entire medical team are truly exceptional and simply unparalleled. I initially gave a negative rating, but this was entirely my own fault, not Dr Solomon's, as things were not..
St Clement's Surgery
Salma N.
I underwent a minor surgical procedure at this facility, and the personnel were incredibly supportive and courteous. Dr. Solomon demonstrated exceptional expertise in his medical specialty. He..
St Clement's Surgery
Jason V.
Goodness. I hardly know where to start. AVOID THIS GP AT ALL COSTS. It's absurd. Absolutely absurd. Their telephone appointment scheduling is a complete disaster. They make you wait over an hour..
St Clement's Surgery
Rabeya K.
Subpar general practice clinic... Despite being technically open, their phone lines are constantly unavailable. I've spent countless attempts trying to secure a single appointment, and this isn't..
St Clement's Surgery
hugo C.
I made multiple attempts over consecutive days to secure a consultation at St Clements Surgery, and the process was incredibly frustrating. The challenge of obtaining an appointment is compounded by..
St Clement's Surgery
kewal r.
Dr Chana is an excellent physician, but the medical practice's administrative staff are incredibly frustrating. Whenever I attempt to schedule an appointment, I'm consistently told that all slots..
St Clement's Surgery
W A.