CD

Clare D. 2 years ago • From Google

Rating

Bad

Worst gp practice ever with terrible patient care

This medical practice is abysmal. Zero consideration is given to patient requirements. Getting a face-to-face consultation is virtually impossible unless the doctor initiates contact. The surgery seems to have minimal patient numbers and an inadequate number of physicians. Their appointment scheduling is completely nonsensical, and the telephone system consistently disconnects after extended waiting periods of 30 minutes or even a full hour. My ongoing health issues have significantly deteriorated since becoming a patient here. While the physical facilities could accommodate numerous patients, they are critically understaffed and appear to be concealing their operational challenges. The practice is overwhelmed and unable to manage its patient load, desperately requiring immediate external review. The Healthcare Urgent Care service seems indifferent to patient complaints. It's bewildering how this practice maintains a "good" rating when the reality is anything but good.

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