DL

David L. 3 years ago • From Google

Rating

Bad

Worst gp surgery ever terrible customer service

Absolutely appalling service at this GP surgery. As a community support worker, I've never encountered such unprofessional behavior. They consistently refuse to provide appointments and should be shut down. Upon arriving, I noticed a staff member idly staring into space, ignoring incoming phone calls. Another patient joined me in observing this unacceptable conduct. When I requested an appointment, I was told none were available. When I asked for the staff member's name, she became emotional and refused to identify herself. After obtaining a complaints form, she attempted to falsely accuse me of being threatening to her manager, even suggesting police involvement. Fortunately, another patient witnessed that I was completely calm and reasonable throughout the interaction. The staff's behavior was utterly disgraceful and completely unacceptable. Their lack of professionalism is shocking and unworthy of a medical practice.

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