Oaklands Surgery
TC
Tammy C. 2 years ago • From Google
Bad
This GP surgery is abysmal. If zero stars were an option, I'd choose it. After numerous negative encounters, I've lost all faith in improvement. The reception staff (save one younger employee) are consistently unhelpful and downright discourteous. The restriction of AskMyGp appointments to a mere 7-10 am window is unacceptable. What about working professionals? Even after submitting a request, you're left waiting an absurd length of time. I was abandoned for over two weeks, despite repeated calls to reception and being repeatedly dismissed, ultimately driving me to a complete emotional breakdown. I eventually received a doctor's callback. Both my young child and I have been denied essential medical intervention, resulting in hospitalization. I'm bewildered why I've remained with this surgery for so long, perhaps clinging to a futile hope of change. But nothing. Today, I've reached my breaking point! Leaving an asthmatic without antibiotics, despite a hospital-confirmed chest infection, is utterly unforgivable. Being told the next available appointment is nine days away is outrageous! I will now be departing this practice and registering elsewhere. And preemptively, before the surgery responds with a complaint... I've complained multiple times with zero results. Clearly, other patients have done the same! When will they start listening to our collective concerns?
dragonrider116 d.