Cheetham Hill Primary Care Centre
LL
Lizzie L. 10 months ago • From Google
Bad
I wish I could award this establishment zero rating points. Upon my initial visit after recently relocating to Manchester, I experienced a deeply distressing and disheartening encounter. The single star exists solely because they managed to answer the telephone and schedule my appointment on the same day. My visit concerned a personal matter causing me significant emotional distress. Entering already feeling vulnerable and seeking compassionate, professional guidance, I instead encountered a staff member who was coldly indifferent and emotionally obtuse. She demonstrated remarkable brusqueness, rudeness, and fundamental incompetence. I departed the consultation in tears, feeling completely invalidated, angry, and defeated. Subsequently, I've discovered numerous comparable accounts describing her systematic mireatment of patients, particularly those experiencing mental health challenges. I contemplated formally lodging a complaint, but subsequent interactions through the adjacent pharmacy proved equally nightmarish. Again confronting a sensitive issue, I found the waiting area overwhelmingly chaotic – loud personal media playing and suspicious individuals loitering externally. Despite arriving punctually, I endured a 10-minute wait while staff publicly debated my case assignment. A supervisor bizarrely consulted a trainee about her prior experience, who casually admitted performing this appointment type just once, a year earlier – yet was still instructed to proceed. My attempted patience dissolved during an utterly unprofessional consultation. I was forced to repeatedly restate my concerns, received inappropriate medication recommendations, witnessed constant procedural flip-flopping, and observed fundamental documentation errors. The practitioner demonstrated complete disengagement and profound incompetence. Women especially: steer clear if seeking dignified, respectful healthcare. The staff demonstrated systemic unprofessionalism, consistently making patients feel burdensome. I've since transferred to a practice offering genuine support and attentive care, a sentiment widely echoed in community feedback. I never typically publish such critiques, but certain operational standards must be maintained.
nastaran a.