New Court Surgery
MO
Marilyn O. 2 years ago • From Google
Bad
The service is absolutely abysmal. I was instructed to call Monday morning to schedule a doctor's appointment, but when I tried, all slots were already taken. Now they're suggesting I purchase medication directly from a pharmacy, despite the hospital directing me to seek a prescription from my GP. After contributing to National Insurance for over four decades and recently retiring, I'm being told to buy my own medicine. Previously, when I experienced a severe eye reaction, I was sent to the hospital, where staff were astonished that my GP hadn't seen me. They prescribed oral and eye antibiotics along with allergy drops. It's no wonder the hospital is overwhelmed with patients. I am completely appalled by the reception and administrative staff's attitude. In my previous role registering births and deaths, my team would never communicate with people in such a disrespectful manner. Professionalism and courtesy seem to be entirely absent. I am profoundly disappointed and frustrated with the entire experience.
Sheridan P.