Bute House Medical Centre
Sandy L. 2 years ago • From Google
Bad
Worst healthcare experience with unhelpful gp
Is there truly a GP where doctors don't dismiss patients as neurotic? I arrived with several health concerns. The physician asked what I wanted done. I suggested tests or a specialist referral, thinking, "You're the medical expert here..." Eventually, we agreed on blood tests. I scheduled the appointment, but upon arrival, discovered the doctor hadn't specified test parameters. Another appointment required. I experienced another medical issue, initially misdiagnosed. The first test came back negative, yet symptoms persisted. I had to persistently advocate for additional testing. Currently awaiting results. If negative, I'll continue pushing for further investigation. Absolutely frustrating. Are healthcare professionals here to heal patients or exhaust their patience? 🤦🏼♀️ UPDATE 06/02/2024 - The situation deteriorated from bad to absolutely catastrophic! Following the previous incident where the doctor made me determine my own treatment and refused specialist referral, I consulted a private healthcare provider. Surprisingly, my condition was more serious than initially assessed! I underwent initial treatment but require additional care I cannot afford, forcing me to return to THIS GP for a referral. On 31/01, I attempted to book an advance appointment, acknowledging I'm not an emergency case. The receptionist claimed booking procedures changed from 5th February and insisted I book online. Despite explaining we were still in January, she remained unresponsive. I followed her instructions. Yesterday's website was non-functional, and today's capacity was full. Calling yielded another bureaucratic response about booking online tomorrow. This is NOT the genuine NHS protocol—it's merely ONE booking method. Expect a formal complaint letter incoming!
Dr. Mihaela is incredibly compassionate and caring. She's absolutely the most outstanding physician we've encountered. I wholeheartedly recommend her without any reservation.
Bute House Medical Centre
Karen W.
During my urgent blood pressure appointment at Bute house medical centre, I was thoroughly impressed by the exceptional service from the entire staff. The receptionist, nurses, and doctor worked..
Bute House Medical Centre
Zarqa K.
The most appalling medical care my mother has ever encountered occurred following her triple bypass surgery, with healthcare professionals displaying shocking neglect. Due to their carelessness, her..
Bute House Medical Centre
sobia g.
During my consultations with Dr. Umaira Saleem, I consistently received exceptional guidance and comprehensive medical examinations. Her attentive approach and professional demeanor have left me..
Bute House Medical Centre
delroy b.
Karen was exceptional during our phone conversation, handling my questions with remarkable expertise while maintaining a perfect balance of professionalism and personal warmth. Her comprehension of..
Bute House Medical Centre
Kinga W.
The customer service here is absolutely appalling. It's impossible to receive any assistance, guidance, or response. By the end of each interaction, they abruptly terminate the call without a single..
Bute House Medical Centre
Shauna R.
Exceptionally courteous and highly competent
Bute House Medical Centre
Aziz S.
From July 20th, 2024, I've been utterly frustrated by my inability to consult a doctor or reach anyone at the practice. I attempted their new online service through a provided link, but it was..
Bute House Medical Centre
Kevin B.
The nursing staff demonstrated exceptional compassion and went above and beyond with their warm, welcoming demeanor.
Bute House Medical Centre
masedung m.
I've been a patient at this medical practice for over three years, addressing various health concerns, and the experience has been exceptional. The physicians are particularly welcoming and provide..
Bute House Medical Centre
David A.
I recently scheduled a blood test via telephone, and the process was smooth and efficient. The staff promptly addressed my questions about pre-test fasting requirements. Much appreciated.
Bute House Medical Centre
Majedul H.
I am thoroughly satisfied with the staff's demeanor and approach, genuinely appreciative of their considerate and attentive service at Bute medical centre
Bute House Medical Centre
Derhyce R.
denied my application when I submitted the paperwork
Bute House Medical Centre
Dani D.
Quite a pleasant suregeri, really impressed with its quality
Bute House Medical Centre
Sergine G.
Impossible to schedule anything with this place due to their terrible customer service and uncooperative attitude. Their booking system seems designed to frustrate patients, and the staff's lack of..
Bute House Medical Centre
Kishwar W.
My interactions with Bute House have consistently been exceptional. The medical professionals demonstrate high levels of expertise and professionalism. The front desk personnel are incredibly..
Bute House Medical Centre
Tilly T.
Throughout my two decades at this medical practice since relocating to Luton, they have consistently provided exceptional care for myself and my family, navigating us through multiple health..
Bute House Medical Centre
Nisansala K.
I felt completely at ease during my medical examination thanks to the incredibly reassuring nurse. She made the entire testing process smooth and calming, helping me stay relaxed and anxiety-free ❤️🤗
Bute House Medical Centre
Luke J.
The front desk staff could improve their telephone communication by enunciating more precisely and ensuring their words are easily understood.
Bute House Medical Centre
ADETUNBI (.
Compared to my former general practitioner, Bute House Medical Centre stands out as a notably well-structured and efficiently managed healthcare facility.
Bute House Medical Centre
Harry B.