Bowburn Surgery

I have had a very negative experience with my GP. I found them to be arrogant, patronising, and difficult to work with. During consultations, they did not listen attentively and would speak over me,..

I requested an appointment with a specialist to examine a sensitive area of concern. The receptionist indicated she would arrange an appointment with a doctor, who would then determine whether a..

I was able to secure an appointment the same day I called regarding a respiratory infection. The clinician who saw me demonstrated excellent listening skills and took a thoughtful, measured approach..

My husband was experiencing severe pain and unable to sleep, having tried various approaches without success. We reluctantly contacted the surgery to request an appointment and were offered a..

The service has been disappointing, with promised telephone callbacks not materialising and difficulty obtaining face-to-face appointments, with phone consultations being offered instead...

I found this practice to be quite frustrating. When I called last week, after waiting about 10 minutes, I was told that appointments could only be booked online rather than by phone. I proceeded to..

I was instructed to request a sharps container through prescription. Upon bringing the used container to the practice, I was informed that I could simply exchange it for a replacement at the surgery..

It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to..

I had to wait several weeks for a routine appointment, only to find it was scheduled with a practitioner rather than the doctor I had requested. During the consultation, I felt the clinician was..

The practice requires significant improvement. When routine tests are requested, there are no available appointments and you must call back another day. Obtaining an initial appointment through..

• Concerning lack of respect for patient choice regarding care, diagnosis, treatment and who can advocate for them, dispite written communication regarding advocate. • Phone lines regularly..

If you need to see the doctor, be prepared for extended waiting times, typically at least thirty minutes or more, whereas other team members generally run to schedule. When you inquire with..

I am extremely satisfied with my GP practice. Thank you so much to everyone who has provided me with such wonderful support and assistance. You are all fantastic ❤️❤️❤️❤️

I experienced a lengthy wait time when calling the practice, spending half an hour in the queue before reaching someone.

I wish I could give a zero rating as that would better reflect my experience. The zero would apply to the waiting duration and the clinician. The reception team were perfectly pleasant and..

Disappointing experience with a significant delay to my appointment. The consultation was scheduled for an afternoon slot but did not commence until considerably later than expected.

The practice did not respond to my inquiry.

Called at precisely 8:30 and after following the phone menu options, found myself at position 10 in the queue. When I eventually reached someone, I was informed that all available slots for that day..

After relocating to the area a couple of years ago, I was reluctant to register with this surgery due to the negative feedback I'd read beforehand, but I have to say I've been pleasantly surprised..

I have been a patient at this practice for a considerable time, however since the recent change in management, I have noticed a significant deterioration in the quality of service. The current team..