Bowburn Surgery

The service has been disappointing, with promised telephone callbacks not materialising and difficulty obtaining face-to-face appointments, with phone consultations being offered instead...

The service was extremely disappointing, and I felt compelled to submit a formal complaint to the practice management. Unfortunately, this complaint appears to have received no attention whatsoever...

• Concerning lack of respect for patient choice regarding care, diagnosis, treatment and who can advocate for them, dispite written communication regarding advocate. • Phone lines regularly..

The practice did not respond to my inquiry.

If you need to see the doctor, be prepared for extended waiting times, typically at least thirty minutes or more, whereas other team members generally run to schedule. When you inquire with..

I wish I could give a zero rating as that would better reflect my experience. The zero would apply to the waiting duration and the clinician. The reception team were perfectly pleasant and..

I contacted the practice to arrange an appointment and was informed that I was no longer listed as a patient. When I enquired about when this occurred, I was given a date from some time previously...

After relocating to the area a couple of years ago, I was reluctant to register with this surgery due to the negative feedback I'd read beforehand, but I have to say I've been pleasantly surprised..

Attended for a cervical screening appointment. The clinic was running to schedule and the healthcare professional who conducted the procedure helped me feel relaxed and comfortable. They struck a..

The practice requires significant improvement. When routine tests are requested, there are no available appointments and you must call back another day. Obtaining an initial appointment through..

A frustrating experience that I would recommend avoiding. Obtaining appointments proves extremely difficult, and requests submitted through the online system appear to go unaddressed.

The staff members demonstrated a pleasant and professional demeanor, both when communicating by telephone and during my visit. My call in the morning was successful on my second attempt, which took..

I was able to secure an appointment the same day I called regarding a respiratory infection. The clinician who saw me demonstrated excellent listening skills and took a thoughtful, measured approach..

I am extremely satisfied with my GP practice. Thank you so much to everyone who has provided me with such wonderful support and assistance. You are all fantastic ❤️❤️❤️❤️

I had to wait several weeks for a routine appointment, only to find it was scheduled with a practitioner rather than the doctor I had requested. During the consultation, I felt the clinician was..

It is difficult to express how unsatisfactory this practice has been. The reception team can come across as discourteous, unhelpful and resistant, and the quality of care you receive appears to..

A welcoming local medical practice with staff members who demonstrate genuine commitment to their work.

After experiencing unsatisfactory care at my previous practice, I made the decision to register at a surgery in a neighbouring town and I'm so glad I did. The entire team here is genuinely welcoming..

The team consistently demonstrates friendliness, helpfulness, and professionalism 👍

I visited this surgery around two years ago regarding a swelling on my foot that was fluctuating in size. I was quite taken aback by the response I received during that appointment. Communication..