Market Street Health Group
Abida A. 3 years ago • From Google
Bad
Worst medical booking experience ever nightmare
Getting through to anyone here is a nightmare, with wait times stretching for hours even when supposedly first in line. Once someone finally picks up, you're greeted with distractingly loud background noise and then promptly put back on hold without any meaningful communication. Mondays are particularly frustrating, with calls consistently dropping. Fridays are equally problematic, with endless waiting periods. They previously had a Patient Access system that was far more efficient, but inexplicably abandoned it in favor of an archaic scheduling approach that requires calling at 8 AM and enduring perpetual hold status. Their booking service and front desk personnel are so ineffective that I cannot in good conscience suggest anyone use this medical practice.
Compassionate physician, but the administrative staff's workflow and organization are consistently problematic, leading to significant frustration on multiple instances.
Market Street Health Group
Omer B.
Spent a full hour on hold just to schedule a simple appointment.
Market Street Health Group
vinar v.
Enjoyed my interaction. Appreciate the service.
Market Street Health Group
The R.
The healthcare provider diagnosed my chickenpox entirely through a remote consultation, without any direct or virtual examination. My interaction was limited to a conversation with a nurse who..
Market Street Health Group
Rubana R.
Absolute bottom-tier medical practice in the country. My usual physician is kind and competent, with impressive professional skills. However, their administrative operations are incredibly subpar...
Market Street Health Group
Daniel L.
I brought my wife and daughter to the clinic, arriving a few minutes ahead of schedule. Despite waiting patiently in line, the staff at the reception were engaged in conversation. When it was..
Market Street Health Group
Cockney C.
The employees at this Practice are incredibly supportive and diligent. Numerous times, I've waited in line and witnessed patients rudely yelling and using offensive language towards staff without..
Market Street Health Group
Zubeda H.
Although scheduling an appointment proved challenging, I'm giving a perfect rating to Dhiren Dayal (Clinical Pharmacist), who demonstrates exceptional professionalism, expertise, and a genuine..
Market Street Health Group
Natasha D.
Their customer service is subpar; after scheduling an appointment, you're left waiting a full 48 hours before a physician even attempts to reach out 😢 truly disappointing
Market Street Health Group
Joey S.
This medical practice is absolutely terrible. Despite arriving well ahead of my scheduled time, I ended up cooling my heels for nearly an hour before finally being called in 😡😡😡😡
Market Street Health Group
samil u.
The front desk staff seem more likely to spread germs than help you recover. Their lack of basic hygiene and apparent disregard for health protocols could potentially worsen your medical condition..
Market Street Health Group
Jade J.
This medical practice is truly exceptional, and I've consistently had positive interactions every single time. Any questions or concerns I've raised have been handled promptly and professionally by..
Market Street Health Group
Ray V.
I was incredibly frustrated when my general practitioner sent me a message at 5:53 PM on December 29th to follow up with a clinician regarding my MRI, only to find that the surgery's phone line was..
Market Street Health Group
ibradul i.
Scheduling an appointment here is a nightmare. I've been living in this area for three years, and the service hasn't improved one bit.
Market Street Health Group
Bosnia E.
During my recent medical visits, I wanted to highlight a few positive experiences. The receptionist, who I think is named Tracy, was exceptionally professional and courteous. She provided clear..
Market Street Health Group
Mohit V.
Extremely discourteous front desk personnel
Market Street Health Group
Aysha R.
I'd rate this GP zero stars if I could - the 1-star rating doesn't even capture how bad they are!!! The reception staff are absolutely TERRIBLE and completely disrespectful. Tracy and Genevieve..
Market Street Health Group
Elisha E.
Absolutely terrible service. The staff were incredibly unwelcoming and disrespectful. Complete waste of time and completely unprofessional.
Market Street Health Group
Nicholas O.
I am thoroughly impressed by the exceptional staff at this medical practice. The nursing team, particularly the HCA Shemona, have demonstrated remarkable compassion and support. The reception staff,..
Market Street Health Group
Kiell S.
This medical practice is so abysmal that I wish I could rate it even lower than zero. If any establishment in East Ham deserves demolition and redevelopment into residential units, it's this utterly..
Market Street Health Group
J B.