JJ

Jim J. 4 years ago • From Google

Rating

Bad

Worst medical care and staff ever experienced

The reception personnel are absolutely dreadful. I've long experienced challenges communicating with them by telephone, but this interaction was the absolute breaking point. The staff member dismissively claimed my "concerns weren't significant" and cavalierly stated she would "schedule a physician consultation in two months" without even attempting to understand my specific problems! Seriously, management needs to urgently review and address how their staff interact with patients they're supposedly meant to support and care for. Their 'Klinik' booking system is inefficient and seemingly designed solely to unnecessarily complicate and extend the scheduling process. Despite managing a chronic medical condition, the surgical practice has consistently demonstrated a lackadaisical approach to my medication management, routinely causing delays and committing errors. The current facility is antiquated and fundamentally unsuitable for modern medical requirements. Thankfully, they are constructing a new location to replace this obsolete building.

Other reviews for The Simpson Centre