Purbeck Health Centre
CD
Chanice D. 2 years ago • From Google
Bad
If I could give zero rating, I absolutely would. This medical practice (and I use that term loosely) is shockingly negligent, with most reception staff displaying appalling attitudes. I have a critical, time-sensitive medical concern and after consulting the GP nearly three weeks ago, I was assured he would submit a referral and advised to contact the health secretary in a week while he was on vacation. Since then, I've been consistently dismissed, repeatedly transferred to her line only to hear she's either ill, on leave, or both. I've been abruptly hung up on and told my issue wasn't significant before I could even explain my situation. Despite emphasizing the urgency, I was promised a callback today which never materialized. I was ultimately forced to independently contact multiple hospital departments before finding someone willing to assist me. Anyone valuing their health should definitely avoid this practice, as you'll essentially be abandoned to suffer. Moreover, last year my one-year-old was extremely unwell, continuously vomiting, screaming in distress, and visibly miserable. After calling 111, who promised an emergency referral to my GP, I contacted Purbeck and was told they don't handle emergency bookings. They even falsely claimed no referral was received. When we re-contacted 111, they confirmed the surgery was lying and threatened to report them for negligence due to their duty of care. Only then did they hastily schedule an appointment - for the following day. Absolutely dreadful establishment.
Leoni S.