Vanbrugh Group Practice
Borislava B. 3 years ago • From Google
Bad
Worst medical care ever nightmare of a practice
Dreadful! Avoid at any cost !!! Both the medical staff and reception demonstrate an alarming lack of care, displaying rudeness and outright neglect. I desperately wish there was an official channel to report such unprofessional behavior, and I would appreciate guidance on how to do so. As a cancer patient since 2022, I've been with this practice for over a year, yet no one has ever reached out or conducted a follow-up, even via telephone. I'm uncertain my GP even recognizes my existence. I endure constant, unbearable pain 24/7, and since July, they've been responsible for approving my pain medication. Regularly, they leave me without necessary drugs, sometimes for 2-3 consecutive days during weekends. Consequently, I've experienced multiple episodes of blacking out, vomiting, and screaming in excruciating pain. Apparently, to my GP and practicing physicians, I'm invisible and not their responsibility. Considering they merely need to press an "approve" button every 10-12 days, this situation is completely unacceptable. Each interaction requires an exhausting battle with the receptionist just to communicate, leave a message, or ask a simple question. The situation has become so dire that my pharmacist must now intervene and request my prescriptions on my behalf. The level of neglect, indifference, and dehumanization is beyond comprehension. Describing my disgust with their treatment of vulnerable patients is an absolute understatement!!!
Dr. Kudari exemplifies medical professionalism at its finest. His approach is comprehensive, compassionate, and genuinely empathetic.
Vanbrugh Group Practice
Betty B.
I'm assigning a low score due to the terrible customer service, specifically the incredibly discourteous female representative who answered the call. When I explained my purpose for contacting them,..
Vanbrugh Group Practice
Alexandru P.
The quality has been declining steadily, and what was once a decent experience is now becoming increasingly disappointing.
Vanbrugh Group Practice
Paul M.
From the very first interaction over the phone, through the front desk staff, and during each consultation, I am consistently impressed by the exceptional level of professionalism displayed...
Vanbrugh Group Practice
Elsa B.
I had been contemplating leaving the surgery, hoping to find a GP who would genuinely support my son and me, until I met one of the resident Specialists, Dr. Kudari. He is incredibly professional,..
Vanbrugh Group Practice
Claudia M.
The reception team here is absolutely top-notch, especially considering the challenging interactions they handle with such grace. The medical professionals are both competent and supportive. The..
Vanbrugh Group Practice
Peter F.
I've been a patient at this medical practice for nearly a decade. The quality has significantly declined since the pandemic. While I'm hesitant to single out specific staff members, as someone..
Vanbrugh Group Practice
Zoe T.
The reception staff at this medical practice are exceptionally friendly and supportive, truly standing out as the most welcoming team I've encountered. Additionally, every healthcare professional..
Vanbrugh Group Practice
Piotr K.
I requested a phone consultation on Friday and was informed to anticipate a call on Monday - not perfect timing, but acceptable. I waited from morning until 11am, when I received a text inquiring..
Vanbrugh Group Practice
Diamite L.
The front desk staff member was exceptional—highly engaged, friendly, and meticulous. She paid close attention and addressed each question with precision and compassion. Her commitment to delivering..
Vanbrugh Group Practice
Tom B.
Secured a consultation promptly after initial contact. Dr. Shabir demonstrated expertise, friendliness, and clear communication. Received referral for physiotherapy and short-term pain relief..
Vanbrugh Group Practice
Tracey L.
This medical center is exceptional. I've been a patient here for an extended period and always feel completely secure. The physicians are top-notch, and the front desk staff are incredibly welcoming..
Vanbrugh Group Practice
Priscila D.
Extremely disappointing service across the board. The front desk staff were notably unhelpful and displayed a distinctly unpleasant attitude, with just a handful of medical professionals I would..
Vanbrugh Group Practice
GN G.
This is hands down the most terrible general practitioner clinic I've ever encountered. They're constantly swamped (though mysteriously empty during my visits), and securing an appointment seems..
Vanbrugh Group Practice
Monty S.
Medical practice with a complete lack of patient care, refusing to schedule appointments or provide basic healthcare services. The general practitioner seems disinterested in actually treating..
Vanbrugh Group Practice
mihrican c.
I wouldn't even give this place a single star. I've been a patient here for over two decades, and since Covid, the quality has plummeted. For the past two years, I've been struggling with high blood..
Vanbrugh Group Practice
Valentina V.
This is utterly ridiculous. I contacted them yesterday after being directed to A&E by 111, requesting my scan be expedited. Their response? A telephone consultation scheduled three weeks from now...
Vanbrugh Group Practice
Labiba R.
I would gladly assign a negative rating if possible, as I'm utterly appalled by their unprofessional and self-absorbed conduct. I visited their practice under urgent medical circumstances, referred..
Vanbrugh Group Practice
Mustafa K.
Extremely discourteous front desk employees. They provide no assistance to customers. They appear to be closing down.
Vanbrugh Group Practice
Silviya N.
Getting medical assistance is incredibly frustrating. The clinic staff assure you they'll have a physician return your call, but these promised callbacks never materialize.
Vanbrugh Group Practice
Diane B.