St. Mary's Surgery
GD
Gina D. one year ago • From Google
Bad
The most dreadful medical practice in Southampton. They completely refuse to interact with me in any meaningful way. They ignore my medical records and have rejected all treatment for my diagnosed health conditions. They prevent me from communicating, consistently miss booked appointments. Dr Houghton unexpectedly arrived at my home demanding immediate attention instead of respecting the scheduled time, and rather than referring me to ENT or myofacial surgery for my broken nose and fractured skull from a GBH incident, he examined me without a chaperone, consent, or warning, pressing on my head injury and broken nose, causing further trauma that I had already received compensation for, and breaking my teeth. He then reported me to mental health services for being distressed. Mental health confirmed my reaction was entirely reasonable. Because he denied me further care, I requested a GP change. I was assigned to Dr Carrington, with whom I already had previous issues after 111 referred me due to a glass foot injury. She claimed my mental illness meant I was refusing walk-in clinic treatment. I'm housebound in a fourth-floor flat with an injured foot. Mental health confirms I'm physically ill, which deeply upsets me. My mobility limitations prevent clinic attendance. Dr Carrington refuses communication. The receptionists are hostile, unhelpful, and consistently dishonest. They provide misleading information about speaking to doctors and nurses. No complaints alter my treatment; they disregard my files. My lifelong disability means their mental health-focused approach is discriminatory and costly. Expensive antidepressants could be replaced by affordable antihistamines. Institutional care costs exponentially more than community support. Mental health services have become frustrated and stopped engaging. After near-fatal malnutrition, promised community support never materialized. I'm denied monthly medical contact. The previous practice manager blocked my system access and documented this. Dr Houghton discontinued my allergy medication to challenge my diagnosis, despite my 1980 ENT confirmation. Medication withdrawal for diagnosed conditions constitutes human rights violations. Weaponizing medical authority to cause harm is abusive. Refusing care is neglectful. Failing to complete DWP forms, causing payment interruptions that leave vulnerable individuals without food, represents systemic abuse. GP relocation is impossible due to boundary restrictions. This treatment is completely unacceptable.
Daniella J.