SK

Sara K. one year ago • From Google

Rating

Bad

Worst medical care ever shocking patient experience

This surgical practice is a complete farce with zero patient consideration! I've been relentlessly pursuing my MRI scan results for four weeks, despite the scan occurring 14 weeks ago. They've taken an entire month just to acknowledge my repeated result requests. The medical secretaries are completely incompetent. (As a medical secretary myself, I'm absolutely disgusted by the abysmal standards this practice tolerates!) Their phone lines are perpetually engaged, and I've been unable to secure an appointment in six weeks, even after having half my lung surgically removed 14 weeks ago. Despite multiple promises, not a single return call has materialized. The staff's attitude is utterly indifferent and couldn't care less. Their duty of care is non-existent, and the practice manager urgently needs to discipline the staff and teach them basic professionalism and respect!

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