Abbey Road Surgery

The quality of service here continues to deteriorate daily! I've been desperately trying to schedule a doctor's appointment while battling an illness for an entire month! Staff repeatedly claim..

Absolute disaster of a medical practice!!! Completely inaccessible through phone, online, or in-person channels... Patients are suffering tremendously, enduring severe pain and health challenges at..

Why even bother with a general practitioner who simply redirects you to emergency services or instructs you to seek out other medical resources on your own? The fundamental purpose of primary care..

I reached out to the medical practice today and was connected with Jill at the front desk. She was extremely courteous and helpful both to myself and my mother. Having been a patient at this surgery..

The medical practice at Abbey Road Surgery in Waltham Cross consists of unhelpful, discourteous, and unprofessional staff who seem more interested in obstructing patient care than supporting it. The..

Navigating this medical practice has been an absolute nightmare. Securing a consultation seems like an insurmountable challenge when attempting to schedule via telephone. The appointment slots..

I reached out to the medical practice regarding a concerning health issue that led to an immediate hospital referral. Due to this prompt referral and the exceptional medical attention I experienced,..

It breaks my heart to pen this review because my primary care physician is truly exceptional! He demonstrates unwavering dedication to his profession, and I've consistently felt listened to and..

The phone support wait times are completely unacceptable. Even when calling during standard business hours like 11am, you're left hanging on hold for nearly an hour! They desperately need to improve..

The GP's booking process is an absolute nightmare that I've ever encountered. Securing an appointment requires waking up at the crack of dawn, frantically redialing the phone for what feels like an..

Satisfied with the experience provided

Receptionists deliberately manipulate you, creating endless bureaucratic runarounds that drain your patience and hope. They systematically undermine your confidence through classic gaslighting..

Terrible medical care during my three visits. Each time I sought help for a genuine health concern, they dismissed my symptoms. First, they claimed I just had the flu and told me to take..

Disrespectful customer service representatives. Endured a 45-minute hold time. Received no helpful information and only dismissive remarks about their subpar service. Desperately requires new..

The medical staff are pleasant, but there's one receptionist—a blonde woman—who is absolutely terrible and seems completely miscast in her role. Her attitude is unbelievably unprofessional, and she..

Absolutely terrible service. Securing a consultation is practically impossible. You're forced to call just before opening hours, only to be greeted by an extensive Covid-19 recorded message. When..

Substandard treatment of senior residents. There's a complete lack of concern and immediacy regarding this facility, which fundamentally fails to meet its core responsibilities and operational..

Uncaring, discriminatory, and the medical facility that delayed my cancer diagnosis to a critical point :(((

After more than a decade of consistent prescription renewals, they've abruptly halted my repeat medication and now demand that I physically appear at the medical practice every single month to..

The receptionists are really rude, dismissive of patients. The practice manager is no better. He's rude to patients, refuses to see patients or keeps you waiting for hours before he comes down to..