Rivermead Gate Medical Centre (Chelmsford)

Subpar experience, fell short of expectations

Throughout my four-and-a-half-year journey with Rivermead Gate Medical Centre, I've consistently been impressed by the entire team, regardless of their role. While securing a phone connection during..

Scheduling a medical consultation has been impossible. The clinic's responsiveness is completely unacceptable.

Extremely hushed environment, yet my scheduled time was pushed back nonetheless.

The support services have undergone significant enhancement. After a prolonged period of waiting, I'm finally receiving assistance, largely due to Dr. Singh's dedication in helping my son and me...

Impossible to reach them by phone, and on the rare occasion you do, all available slots have vanished. No option to book in person, and they're juggling over 16,000 patients for a single surgical..

Scheduling a consultation at this place is more challenging than securing entry to a sold-out music festival. Completely ridiculous.

The surgical experience was predominantly positive. Based on accounts from acquaintances, it appears this medical team performs notably well relative to other providers.

Wish I could rate this zero stars, but the system won't let me. These people are completely clueless.

My initial visit to this medical practice went exceptionally well. The front desk staff member was welcoming and provided helpful guidance. Although I can't recall the doctor's name, he was truly..

Absolutely appalling service from the front desk staff. After enduring a grueling 45-minute wait, I was met with complete indifference when I tried to explain my discomfort. The receptionist..

This medical facility is utterly ineffective and frustrating. They continuously summon you for repeated visits without offering any meaningful resolution. Scheduling an appointment is incredibly..

The front desk staff significantly detract from what would otherwise be a quality medical practice. Their phone demeanor is consistently hostile and dismissive, even when patients are addressing..

Impossible to reach customer support. Their phone lines are perpetually jammed and unresponsive.

Extremely let down by the healthcare experience. My GP raised initial concerns, leading to an ultrasound and multiple blood tests with abnormal results. The final consultation with a paramedic was..

Friendly and professional medical team

I scheduled a medical consultation, but the clinic unilaterally changed the appointment time without consulting my availability. When I contacted them to explain my scheduling conflict, they..

These folks are absolutely top-notch. A perfect rating from me. They've consistently delivered excellent service that I've always appreciated.

I regret to say that this medical practice is absolutely terrible. Securing a consultation here is an exercise in pure frustration; it's incredibly challenging. After waiting on hold for an..

Scheduling an appointment has become a nightmare, with wait times stretching to 30-40 minutes. Even after getting through, you're subjected to a phone screening with no set timeframe, making it..