CG

Chris G. 3 years ago • From Google

Rating

Bad

Worst medical centre in derbyshire disappoints patients

The way this medical practice operates is disgraceful, booking an appointment is virtually impossible and they consistently fail to return phone calls, claiming they're at full capacity and redirecting patients to call 111, effectively passing the buck. Curiously, whenever I visit the pharmacy to collect my prescription, the waiting room appears completely empty! What exactly are these doctors doing - perhaps focusing on private work? This approach is completely unlike other local surgeries, where my acquaintances receive excellent service. Indeed, this likely explains why Arthur Medical Centre ranks among the worst practices in Derbyshire for appointment availability. They desperately need new management who will take genuine responsibility for serving the public properly, instead of continually making excuses about staff shortages and COVID-related issues, years after the pandemic's peak. My heart goes out to elderly and vulnerable patients who struggle to navigate this system that seems to treat everyone with equal disregard.

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