AE

Akueba E. 3 years ago • From Google

Rating

Bad

Worst medical desk service ever frustrating experience

Absolutely dreadful customer service from the reception staff. I woke up early at 7:15 specifically to secure this medical appointment. When my phone wasn't functioning, I walked 20 minutes to seek in-person assistance. The desk employee was completely unhelpful and dismissive, repeatedly insisting I should call to book, despite my clear explanation about my phone issues. After persistent pleading, she reluctantly took my details but then proceeded to interrogate me about the reason for my appointment right there on the street, through an outdoor buzzer - which felt incredibly inappropriate and invasive. Her unprofessional approach left me feeling exposed and uncomfortable. Fortunately, the alternative contact I was referred to was compassionate and understanding. He booked my appointment elsewhere, recognizing the difficulties I was experiencing. However, I was left feeling extremely frustrated by the initial reception staff's lack of empathy and basic customer service skills. The receptionist's rudeness was truly unacceptable and made an already stressful situation significantly worse.

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