CW

Chloe W. 10 months ago • From Google

Rating

Bad

Worst medical experience ever at this terrible surgery

I've been a patient at this medical practice since last October, and it has been an absolute disaster. If you're new to the area, steer clear of this place. The staff are incredibly unprofessional and dismissive. During one visit, a nurse actually yelled at me for arriving five minutes late — five minutes — because the car park is so poorly signposted and difficult to locate. Their online booking system is completely dysfunctional, and when I sought assistance by phone, they flatly refused to help me schedule an appointment. Upon requesting to speak with a manager, I was told they were conveniently "unavailable." To add insult to injury, a staff member named Linda mockingly laughed and challenged me, saying, "It works fine — if you think otherwise, you'll need to come in and prove it." The implication that I was fabricating the issue was utterly demeaning. What's even more alarming is my existing medical condition. Every single time I've attempted to discuss my health concerns, not a single staff member demonstrated any genuine understanding. The so-called "medical guidance" I received could have potentially endangered my health significantly. This practice is an absolute embarrassment — they demonstrate a complete lack of compassion, professionalism, and basic patient respect. No one deserves to be treated with such contempt.

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