LK

L K. 3 years ago • From Google

Rating

Bad

Worst medical experience ever at village surgery

I haven't utilized my medical practice for over four years, and I'm thoroughly appalled by the unprofessional conduct and demeanor of the staff at The Village Surgery in East Barnet. The experience has been nothing short of frustrating: I endured a month-long wait just to secure a brief 5-minute telephone consultation, followed by another month of complete uncertainty regarding my MRI scan referral. To make matters worse, after four weeks, I was abruptly instructed to physically visit the surgery to collect a form for my medical tests. The reception staff are incredibly discourteous, consistently dismissive, and demonstrate a shocking lack of empathy and human compassion. I've never felt more isolated and anxious about my health situation. I am desperately seeking recommendations for an alternative medical practice in the Barnet area. If anyone can offer guidance, I would be immensely grateful! 😢

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