Osmaston Surgery
MM
Midge M. 2 years ago • From Google
Bad
If I could award zero rating points, I absolutely would. Let me explain: this is undoubtedly the most incompetent medical practice in Derby. Completely absent medical professionals, zero organizational skills, and a clinic that's visibly struggling. To make matters worse, the front desk staff are incredibly arrogant and demonstrate zero empathy. They essentially manipulate patients into submission, then suggest calling back the next morning knowing full well you'll be caught in a bureaucratic nightmare and told "sorry" repeatedly. After an exhausting battle to secure an appointment, I finally managed to express my frustration. I arrived expecting a simple sick note, having been unwell for over a week, and was promised documentation twice by the receptionists - yet still no documentation. I'm now being threatened with removal from their patient list, and still no sick note. Truly, this surgery represents the absolute worst healthcare experience in Derby, with reception staff who are fundamentally unqualified to interact with patients and who consistently demonstrate dishonesty.
Cristina T.