Mount Pleasant Medical Centre

Extremely disappointing customer service The staff demonstrates an unacceptable attitude Appointment scheduling is completely nonexistent Their conduct is extremely unprofessional and discourteous

Every time I contact this surgery, the receptionists become increasingly discourteous. I'm certainly not alone in this observation, and I doubt I'll be the final person to complain. They are..

Very minimal progress, even during the pandemic. In fact, their service has deteriorated in many aspects. Before Covid, receptionists would be seen chatting among themselves, not answering phone..

Never pick up the phone and constantly refuse to schedule an appointment despite having open slots earlier. The staff comes across as incredibly haughty and dismissive, delivering a thoroughly..

Whenever I reach out to Mount Pleasant surgery to discuss my medical concerns, their staff consistently offers exceptional assistance. The front desk personnel always attentively listen and provide..

I've never encountered any issues during my visits to this surgical center. The medical professionals are consistently supportive and ready to address any concerns. Moreover, the front desk..

I brought my young daughter in for a late-evening medical consultation. The front desk staff member was incredibly kind, professional, and quick to assist us. The physician conducted a comprehensive..

Unable to reach anyone via phone or online support Constantly overbooked with discourteous front desk staff Demonstrating a complete lack of concern for patient welfare, even in serious medical..

I've been a loyal patient at this clinic for a long time. They consistently provide swift and efficient care for all of my mother's medical needs. The staff is incredibly compassionate and..

Utterly appalling. My elderly mother, who's approaching 70, had been persistently calling the medical practice, poor dear was bewildered by their prolonged response time. They desperately require..

Absolute worst medical practice when it comes to communication. The moment they open, you're already 15th in line after dialing just a minute prior! It's painfully obvious from the reception area..

The telephone support team lacks professionalism, and the medical professionals display minimal compassion or understanding. Patients are frequently dismissed with a casual "just take paracetamol"..

A heartfelt appreciation goes out to Asiya for her assistance in resolving my appointment issue today. Moreover, I extend my sincere gratitude to the entire medical staff for their compassionate..

The reception team demonstrates a complete disregard for patient care, displaying an utterly disrespectful attitude! Anyone rating this place five stars must surely be connected to the staff, as..

Dr. Ismail is an exceptional healthcare professional who has consistently provided outstanding care and support. His expertise, compassion, and dedication have made a significant positive impact on..

I was provided with incredibly supportive assistance and managed to secure a same-day consultation, during which the physician was extremely kind and accommodating.

The front desk staff displays a shocking lack of competence. She redirected me to a pharmacy rather than allowing me to consult with medical professionals. Despite my detailed explanation that only..

The personnel display an appalling attitude, and I'm convinced this is quite possibly the most substandard healthcare facility in the entire United Kingdom.

I spent an excruciating 25 minutes just trying to reach the receptionist, and when she finally answered, she abruptly terminated the call without any explanation. I had to redial, only to be..

Completely lacking compassion for patients of all ages. Terrible customer service with perpetual scheduling difficulties. The clinic appears deserted during visits. They abruptly terminate phone..