CC

Cameron C. one year ago • From Google

Rating

Bad

Worst medical experience ever terrible service nightmare

Utterly unprofessional staff with a complete lack of customer service, the receptionist appeared totally disinterested and unmotivated in her role. Upon arriving and mentioning my 111 referral, both the receptionist and male triage nurse exchanged mocking glances and laughed dismissively. When I inquired about bathroom facilities, I was met with an exasperated eye roll and a vague gesture towards the back of the clinic. After waiting for three hours in a nearly empty waiting room, the doctor seemed desperate to rush through my consultation, giving the impression he was more concerned about his lunch break than providing proper medical care. I am extremely disappointed with the entire experience and have already initiated a formal complaint. This facility urgently requires a complete overhaul of its staff and customer approach.

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