AR

Ahsan R. 4 years ago • From Google

Rating

Bad

Worst medical experience ever with horrible staff

The NHS Surgery is an absolute embarrassment, completely unacceptable and disrespectful towards patients. Their entire operation is a total farce. When I attempted to schedule an in-person doctor's appointment, I was instructed to call back the following morning at 8 AM. After enduring a lengthy wait time when I did so, I was informed no appointments were accessible. They subsequently proposed a telephone consultation for the subsequent week. I scheduled an appointment for 12 PM, yet no call materialized until 1:19 PM. Upon contacting them again, I encountered incredibly discourteous reception staff who provided zero apology. This is unfortunately not an isolated incident. Consequently, I was compelled to cancel the appointment due to prior commitments. I am now compelled to seek alternative medical care, and in the interim, I will be formally lodging a complaint with the NHS regarding their appalling service standards.

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