Hillcrest Surgery
Bhav P. one year ago • From Google
Bad
Worst medical experience ever with rude clinician
Harjit (presumably a medical professional) has been utterly unprofessional. Her demeanor is discourteous and brusque. She comes across as extremely dismissive and patronizing. Throughout our interactions, her conduct has been unacceptable. During a morning phone consultation, she didn't introduce herself and abruptly asked about my issue. Despite my explaining a gradual discomfort, she rudely suggested I should have gone to A&E! I was astounded, arguing that A&E is typically for emergencies, not mild, developing symptoms. She dismissively scheduled an appointment. I arrived early for my 10:30 appointment and checked in at reception. Despite seeing her previous patient leave, no one attended to me. At 10:55, I inquired about the delay. Reception attempted to contact her without success. By 11:00, I requested a different appointment, unsurprised that I planned to file a complaint. Harjit's behavior is deplorable. She demonstrates an appalling attitude, offers nonsensical advice, and appears to possess an unwarranted superiority complex. Ironically, she seems completely incompetent. When a senior patient service assistant addressed my complaint, she dishonestly claimed Harjit's A&E recommendation was precautionary. This was patently false. She alleged she'd reviewed the call recording - impossible, as I was directly involved! The conversation was accusatory, not cautionary. Regarding my appointment, she claimed I wasn't properly checked in - despite my checking in and reception staff confirming they had processed me. The receptionist who verified my check-in was supposedly lying? It appears the entire surgery operates through mutual cover-ups and deception. My subsequent appointment involved being assigned a different doctor than originally scheduled, with staff fabricating explanations. The entire system seems fundamentally broken. From clinicians to receptionists to complaint handlers, incompetence and dishonesty reign supreme. Based on other reviews, my experience is not unique. Additional issues include unresolved blood test result follow-ups, with promised callbacks never materializing.
An absolutely top-notch surgical experience with incredibly welcoming personnel and exceptional care throughout my entire visit.
Hillcrest Surgery
Demi S.
These staff deserve to be fired, deliberately ignoring calls and displaying terrible attitude when they do answer, zero appointment slots ever available, physicians are completely incompetent and..
Hillcrest Surgery
S S.
I've been attempting to contact the Surgery for more than an hour, constantly encountering a busy signal. When I finally managed to connect and heard the recorded message, I was informed I was in a..
Hillcrest Surgery
vinod p.
Fingers crossed the recently introduced digital booking platform will streamline scheduling, enabling patients to secure same-day consultations or professional guidance! When you successfully..
Hillcrest Surgery
Hope A.
I've been a patient at this medical clinic for quite some time, and I can confidently say that the quality of care has been outstanding. The front desk staff are always friendly and efficient, while..
Hillcrest Surgery
Anne L.
Medical care has progressed since my last assessment. The front desk staff remain as accommodating as ever, but I'm perplexed by the contradiction of an apparently vacant clinic that still struggles..
Hillcrest Surgery
Julie S.
Another outstanding experience with top-notch assistance. Julie was courteous and facilitated the doctor's callback as promised, which occurred promptly. The prescription has been processed, and now..
Hillcrest Surgery
Claire B.
I've been attempting to contact the medical office daily to obtain my blood test results, spending countless hours on hold, and after five days, I'm still without any information about my tests.
Hillcrest Surgery
Marie C.
The employees were exceptional, providing great assistance and support, particularly when it came to navigating the recently launched mobile application.
Hillcrest Surgery
linda p.
The front desk staff this past Friday afternoon was incredibly supportive. The healthcare professional I consulted with helped alleviate my concerns and provided reassurance.
Hillcrest Surgery
Gaz E.
Scheduling a medical consultation here is an incredibly frustrating experience, with availability seeming practically nonexistent.
Hillcrest Surgery
Margaret S.
I've been a patient at this medical practice since 1977. Throughout the years, I've encountered numerous compassionate physicians. While the practice has evolved over time, I remain satisfied with..
Hillcrest Surgery
Crissie S.
38 attempts to connect. Constant engaged signal for 36 of those calls. The remaining 2 resulted in being disconnected after waiting 20 and 30 minutes respectively. Their entire operation is utterly..
Hillcrest Surgery
Le C.
Got a telehealth appointment with my GP today, and they were incredibly compassionate and attentive to the complex challenges I'm experiencing due to Long Covid. Lenard
Hillcrest Surgery
John H.
Absolutely dreadful medical care. I've been suffering for eight days, managing my own recovery with no signs of getting better, and I'm still unable to secure a phone consultation for antibiotics..
Hillcrest Surgery
kevin s.
Extremely challenging to reach via telephone, with constant waiting times. During my most recent attempt, I was left on hold for more than half an hour before finally connecting with a receptionist.
Hillcrest Surgery
Donna D.
I wouldn't even award this medical practice a single star. Attempting to contact them nearly a month ago proved futile, as I requested an e-consultant callback detailing my symptoms, but received..
Hillcrest Surgery
Zainab E.
From the moment I arrived at the reception and throughout my interaction with the nurse, the level of care and professionalism was top-notch. I must give credit where it's due.
Hillcrest Surgery
Gloria S.
I met with the nurse, and her compassionate approach helped calm my nerves and put me completely at ease.
Hillcrest Surgery
Rosinella B.
Underwent a trio of blood screenings recently, and they all went smoothly. The entire experience was calm and stress-free, much appreciated.
Hillcrest Surgery
dima s.