Hillcrest Surgery
BP
Bhav P. one year ago • From Google
Bad
Harjit (presumably a medical professional) has been utterly unprofessional. Her demeanor is discourteous and brusque. She comes across as extremely dismissive and patronizing. Throughout our interactions, her conduct has been unacceptable. During a morning phone consultation, she didn't introduce herself and abruptly asked about my issue. Despite my explaining a gradual discomfort, she rudely suggested I should have gone to A&E! I was astounded, arguing that A&E is typically for emergencies, not mild, developing symptoms. She dismissively scheduled an appointment. I arrived early for my 10:30 appointment and checked in at reception. Despite seeing her previous patient leave, no one attended to me. At 10:55, I inquired about the delay. Reception attempted to contact her without success. By 11:00, I requested a different appointment, unsurprised that I planned to file a complaint. Harjit's behavior is deplorable. She demonstrates an appalling attitude, offers nonsensical advice, and appears to possess an unwarranted superiority complex. Ironically, she seems completely incompetent. When a senior patient service assistant addressed my complaint, she dishonestly claimed Harjit's A&E recommendation was precautionary. This was patently false. She alleged she'd reviewed the call recording - impossible, as I was directly involved! The conversation was accusatory, not cautionary. Regarding my appointment, she claimed I wasn't properly checked in - despite my checking in and reception staff confirming they had processed me. The receptionist who verified my check-in was supposedly lying? It appears the entire surgery operates through mutual cover-ups and deception. My subsequent appointment involved being assigned a different doctor than originally scheduled, with staff fabricating explanations. The entire system seems fundamentally broken. From clinicians to receptionists to complaint handlers, incompetence and dishonesty reign supreme. Based on other reviews, my experience is not unique. Additional issues include unresolved blood test result follow-ups, with promised callbacks never materializing.
T H.