Hillcrest Surgery
Bhav P. one year ago • From Google
Bad
Worst medical experience ever with rude clinician
Harjit (presumably a medical professional) has been utterly unprofessional. Her demeanor is discourteous and brusque. She comes across as extremely dismissive and patronizing. Throughout our interactions, her conduct has been unacceptable. During a morning phone consultation, she didn't introduce herself and abruptly asked about my issue. Despite my explaining a gradual discomfort, she rudely suggested I should have gone to A&E! I was astounded, arguing that A&E is typically for emergencies, not mild, developing symptoms. She dismissively scheduled an appointment. I arrived early for my 10:30 appointment and checked in at reception. Despite seeing her previous patient leave, no one attended to me. At 10:55, I inquired about the delay. Reception attempted to contact her without success. By 11:00, I requested a different appointment, unsurprised that I planned to file a complaint. Harjit's behavior is deplorable. She demonstrates an appalling attitude, offers nonsensical advice, and appears to possess an unwarranted superiority complex. Ironically, she seems completely incompetent. When a senior patient service assistant addressed my complaint, she dishonestly claimed Harjit's A&E recommendation was precautionary. This was patently false. She alleged she'd reviewed the call recording - impossible, as I was directly involved! The conversation was accusatory, not cautionary. Regarding my appointment, she claimed I wasn't properly checked in - despite my checking in and reception staff confirming they had processed me. The receptionist who verified my check-in was supposedly lying? It appears the entire surgery operates through mutual cover-ups and deception. My subsequent appointment involved being assigned a different doctor than originally scheduled, with staff fabricating explanations. The entire system seems fundamentally broken. From clinicians to receptionists to complaint handlers, incompetence and dishonesty reign supreme. Based on other reviews, my experience is not unique. Additional issues include unresolved blood test result follow-ups, with promised callbacks never materializing.
I've consistently had a wonderful experience here, going back as far as I can recall! They've always been exceptional, and I'm truly grateful. Mrs Harjit Kaur is absolutely outstanding! She's..
Hillcrest Surgery
Khayyam I.
The staff's demeanor is incredibly unprofessional. They seem completely clueless about patient care and have zero respect for people's time. The doctor limits appointments to just 5 minutes, which..
Hillcrest Surgery
Phil H.
Excellent teamwork and communication! I inadvertently missed two calls from the medical office, so I reached out to clarify the situation. The front desk staff was incredibly helpful and friendly...
Hillcrest Surgery
Marsha R.
I'm truly delighted with today's medical visit. Dealing with my father's recent passing has been emotionally devastating. The nursing staff demonstrated incredible sensitivity and genuine care..
Hillcrest Surgery
kevin s.
Extremely challenging to reach via telephone, with constant waiting times. During my most recent attempt, I was left on hold for more than half an hour before finally connecting with a receptionist.
Hillcrest Surgery
Georgina G.
I was experiencing significant discomfort earlier, and the physician who examined me at 3:30 PM was exceptionally helpful and professional. It was a female doctor who provided excellent care.
Hillcrest Surgery
Marie C.
The employees were exceptional, providing great assistance and support, particularly when it came to navigating the recently launched mobile application.
Hillcrest Surgery
Carrie S.
Completely ineffective medical practice, despite residing on Parkeston Crescent (just a stone's throw away from their facility) I've been informed that I'm now considered outside their service area...
Hillcrest Surgery
brummiebrains G.
The front desk staff are welcoming and supportive. As is typical with medical practices, there can be waiting times. Apart from that, everything runs smoothly.
Hillcrest Surgery
Jackie S.
My visit to the medical office was extremely pleasant. The receptionist greeted me warmly and made me feel welcome. The physician was compassionate and helped me feel comfortable during my..
Hillcrest Surgery
Sagarika S.
I'm thoroughly satisfied with their digital scheduling platform. Securing a telephonic consultation with the physician was seamless, and I completed my medical tests on the same day. Our family has..
Hillcrest Surgery
Debbie T.
I contacted their office and was impressed by the receptionist's efficiency. She skillfully arranged for my mother to undergo both a blood test and blood pressure measurement. Much appreciation for..
Hillcrest Surgery
Margaret S.
I've been a patient at this medical practice since 1977. Throughout the years, I've encountered numerous compassionate physicians. While the practice has evolved over time, I remain satisfied with..
Hillcrest Surgery
Chris H.
The front desk staff have become much more pleasant since a certain unhelpful employee was removed from her position.
Hillcrest Surgery
Azeez B.
Why schedule a specific consultation slot if the physician won't actually be present during that designated time? Completely disrespectful to patients' schedules.
Hillcrest Surgery
J W.
Once more, a perfect five-star experience. Absolutely no complaints about this medical practice. The receptionist was incredibly accommodating and helpful. Scheduling a callback was a smooth process..
Hillcrest Surgery
Le C.
Got a telehealth appointment with my GP today, and they were incredibly compassionate and attentive to the complex challenges I'm experiencing due to Long Covid. Lenard
Hillcrest Surgery
Tasha K.
Absolute disaster of a service! Instructed to call at 8am, but the phone line is completely unresponsive when you try. After persistent attempts, the call finally connects, only to be informed that..
Hillcrest Surgery
Karam K.
Smooth experience overall, personnel were extremely friendly and helpful
Hillcrest Surgery
jackson J.
Wonderful front desk staff who consistently ensure prompt scheduling and swift communication. The physicians are top-notch, and the care provided for both my child and myself is exceptional. Much..
Hillcrest Surgery
Cece C.