Birchwood Medical Practice
Manoj K. 6 years ago • From Google
Bad
Worst medical experience ever with zero compassion
We experienced an absolutely dreadful encounter at this medical facility. Although we reside in Redhill, we were granted an emergency appointment with a GP (Dr. Ansari) because our regular practice had no availability. We arrived 15 minutes late due to challenging traffic, unfamiliar surroundings, rainy conditions, and accompanying two young children. My wife was extremely unwell, suffering from persistent vomiting, dizziness, and breathing difficulties. The reception staff immediately informed us that we would not be seen by the GP due to our tardiness. I pleaded with them to communicate the severity of my wife's condition to the doctor, explaining that she was distressed and in tears, but the initial reception response demonstrated zero compassion. Even after being informed of our circumstances, the doctor refused to see us. I'm bewildered by such unprofessional behavior and complete lack of patient empathy. We simply required a brief 5-10 minute consultation. Ultimately, I was forced to urgently transport my wife to Crawley A&E, where we remained with our two children until 10 PM. It's utterly shameful that despite substantial national insurance contributions, patients receive such appalling treatment. One staff member did show kindness, sitting with us and expressing understanding, having small children herself. While I don't blame the individual reception staff, this represents a systemic failure. My sincere appeal is for greater patient compassion. #NHS
Truly exceptional care at Birchwood Medical. The front desk staff consistently demonstrate incredible helpfulness and dedication to patient support. Every physician and nurse is outstanding,..
Birchwood Medical Practice
mam m.
The medical staff's identification is unclear, as they only use first names. It seems like they're randomly searching online for potential diagnoses and presenting vague possibilities, while..
Birchwood Medical Practice
Matt C.
Absolutely appalling service, billed £150 for completing medical documentation for my elderly father, with approximately 50% of the paperwork filled out inaccurately. Upon addressing the issue with..
Birchwood Medical Practice
josephine g.
During each of my appointments at BIRCHWOOD medical practice, the physicians, nursing staff, and entire team consistently demonstrate exceptional helpfulness and courtesy. They always go above and..
Birchwood Medical Practice
Shonee T.
I find Birchwood to be an excellent medical facility. During my allergic reaction, I was attended to promptly. Both myself and my two sons have consistently received great care at this practice.
Birchwood Medical Practice
Amrita K.
I have been thoroughly impressed by the exceptionally welcoming and warm staff, both administrative and medical, at Birchwood Medical Practice since relocating to Horley six years ago. I have never..
Birchwood Medical Practice
Ziggy A.
Getting any kind of appointment here is a complete nightmare. They scheduled a phone consultation, but no call ever came through. When I inquired, they claimed the doctor called and left a..
Birchwood Medical Practice
Krassie G.
Brace yourself for an exasperating phone experience lasting over 60 minutes just to schedule an appointment, and even if you miraculously get through, you'll likely find all slots for the day are..
Birchwood Medical Practice
Manoj K.
We experienced an absolutely dreadful encounter at this medical facility. Although we reside in Redhill, we were granted an emergency appointment with a GP (Dr. Ansari) because our regular practice..
Birchwood Medical Practice
Jasmine P.
The digital platform is exceptional. I began completing the application at 8 in the morning, and after answering a handful of straightforward questions, I easily selected an appointment time that..
Birchwood Medical Practice
Martin R.
When I reached out to discuss my physiotherapy scheduling, I encountered an incredibly unprofessional receptionist named Laura. Her demeanor made me feel completely unimportant, and she flatly..
Birchwood Medical Practice
Nathan T.
Unfailingly top-notch, compassionate treatment and support provided by every single employee.
Birchwood Medical Practice
Cosmina G.
Positive experiences with this medical practice are extremely rare for me, from the front desk staff to the doctors and nurses. The medical team appears disinterested in patients, seeming to provide..
Birchwood Medical Practice
Ian C.
I called this morning regarding my mother's medical concerns. A healthcare professional promptly arrived at her residence within a short timeframe and immediately began addressing her specific..
Birchwood Medical Practice
Amanda C.
Horrific treatment of our elderly mother during her dementia journey. The frailty team was completely absent, refusing to provide any palliative or end-of-life care, even on her final day. Their..
Birchwood Medical Practice
Lesley S.
I have no trouble scheduling appointments as needed. The front desk staff are incredibly supportive and welcoming. The nursing team and medical professionals are skilled and comforting. The..
Birchwood Medical Practice
Eva F.
Birchwood medical center stands out as the top healthcare provider in this region. The physicians are compassionate and scheduling appointments is incredibly convenient.
Birchwood Medical Practice
Bill O.
Impressively efficient setup for covid vaccine distribution, with minimal time spent waiting in line.
Birchwood Medical Practice
Leila L.
The personnel here consistently demonstrate warmth and attentiveness. The general practitioners genuinely listen and involve patients in their healthcare decision-making. Having experienced numerous..
Birchwood Medical Practice
Camino H.
Birchwood is an exceptional medical practice. Scheduling appointments is always a breeze, and I've never encountered any difficulties. The entire team is consistently warm and supportive. The..
Birchwood Medical Practice
Josephine B.