EC

Emily C. 4 years ago • From Google

Rating

Bad

Worst medical experience of my miserable life

Truly the most dreadful medical practice imaginable. The reception team is completely incompetent and disorganized. Relocating from Holloway and registering here was an absolute nightmare. Booking an appointment is virtually impossible unless you're willing to call precisely at 8 am. I attempted to register my newborn online, and after waiting nearly a month, I was informed the registration never went through and I needed to apply in person. The receptionist that day struggled significantly with communication, and her being a temporary worker was used as an excuse for her poor service. Anyone arriving with a baby stroller will face immense frustration - they only keep one narrow door open, virtually guaranteeing your pram will get stuck. Appointment times are completely meaningless; they'll never see you when scheduled, so ironically, arriving late is recommended. The staff are hostile and will immediately demand you wear a mask, despite no current indoor mask mandate. This medical practice is an absolute disaster - save yourself the stress and find another provider immediately.

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