Newgate Medical Group
Lindsey B. 3 years ago • From Google
Bad
Worst medical group with zero patient care
I've repeatedly called, only to be stuck in lengthy queues and redirected to an automated service, forcing me to start the entire waiting process over again. I've been dealing with ongoing health issues for nearly two years, beginning with irregular bleeding. Apparently, this isn't significant according to the receptionist I spoke with today, who seemed uninterested in booking me an emergency appointment. "The world has gone mad"! Patients are genuinely trying to obtain early diagnoses and treatment, but these medical practices seem determined to discourage and deter patients at every turn. I'd have an easier time scheduling an appointment with the Pope than with Newgate medical group. It's absolutely the worst surgery I've encountered. During my last visit, I had to practically beg to be seen, and only lucked out with a compassionate receptionist. Today's call was an absolute nightmare. Thanks for nothing, and please stop lecturing patients about early diagnosis when you make it virtually impossible to secure a simple appointment. Not everyone can make calls or book online at 8 am, given school runs and work commitments. It's shameful, especially when I've explicitly shared concerns about irregular bleeding and bloating, with a family history of cervical and bowel cancer - conditions my mother has experienced. Despite this critical information, my health concerns still seem unimportant. There is zero patient care.
Superb Care. When I required consultation with a Healthcare Professional, I contacted the medical center and was promptly scheduled for an appointment with a Specialist Nurse Practitioner within..
Newgate Medical Group
Rebecca H.
I've tried repeatedly to work with this practice, but their scheduling process is so frustrating that I find going to a walk-in clinic far less aggravating than dealing with Newgate Doctors. Useful..
Newgate Medical Group
David G.
Streamlined and hassle-free from start to finish
Newgate Medical Group
Myne U.
Getting assistance at the front desk is a nightmare. The customer service is absolutely abysmal. Individuals are left stranded without any support, forced to endure their problems in complete..
Newgate Medical Group
elliot s.
Incompetent medical professionals who seem to trigger cardiac events and cause patients to endure prolonged, severe digestive distress for months on end. They also neglect respiratory patients by..
Newgate Medical Group
J N.
UPDATE TO THE BELOW REVIEW! Now, according to this disorganized system, online bookings are non-existent. Here is the message from my online account: "You have already requested this service but..
Newgate Medical Group
Natalia M.
Showing significant progress over the recent weeks
Newgate Medical Group
A R.
3 stars primarily due to the medical staff, as I've successfully secured an in-person appointment, but some of the front desk personnel display poor attitudes and seem irritated when you require..
Newgate Medical Group
Rachel S.
I want to express my gratitude to Dr. Gray and Dr. Holman for their assistance during the past week, and also extend my appreciation to the helpful reception staff. My sincere thanks.
Newgate Medical Group
Mushy l.
I'm utterly appalled that despite diligently attempting to schedule an appointment by calling precisely at 8 AM for three consecutive days, I have been completely unsuccessful in securing a booking.
Newgate Medical Group
Malcolm W.
Getting a doctor's appointment is absolutely impossible. I've been battling a serious cough and respiratory issues for nearly two weeks now. The Polish receptionist was dishonest about 111's..
Newgate Medical Group
Kelly H.
I was scheduled for a telephone consultation at 2 PM, and now it's 2 hours later with no contact made. When I checked my appointment details, it bizarrely shows I've supposedly missed the session,..
Newgate Medical Group
Adrian M.
Superb medical examination with prompt facility that quickly referred me to the hospital for additional testing Extremely pleasant consultation where the professional performed her duties..
Newgate Medical Group
Luke P.
Utterly appalling service, sent registration documents to the GP practice approximately seven and a half months back. When seeking medical care, we were informed that we were not registered and..
Newgate Medical Group
Robert H.
Excellent medical appointment where the staff provided comforting guidance and supportive information that helped ease my concerns.
Newgate Medical Group
Lois D.
The doctor's office was incredibly supportive. Despite the initial challenge of getting through on the telephone, the recently introduced triage form significantly streamlined the appointment..
Newgate Medical Group
Toby R.
The employees are fantastic and genuinely strive to provide excellent service. However, scheduling an appointment is an absolute nightmare. In-person booking is impossible, and phone attempts are..
Newgate Medical Group
Neil D.
Courteous and extremely accommodating
Newgate Medical Group
Claire N.
Spent thirty minutes queued up, only to have the call drop right when I was about to speak with someone! This is absolutely unacceptable - how can anyone possibly get medical attention like this?..
Newgate Medical Group
sharon s.
Spent ages stuck in a phone queue, only to have the call abruptly terminated before reaching a representative, leaving me incredibly frustrated and unhelped.
Newgate Medical Group
Dawn F.