Beacon Health Kensington
Bella L. 5 years ago • From Google
Bad
Worst medical practice ever after decades of loyalty
I've never encountered such a frustrating medical practice in all my years. I've been loyal to these doctors for over five decades, but the recent months have been absolutely appalling. Their phone system is a nightmare - you're stuck on hold for half an hour, assuming you don't get disconnected entirely. Repeat prescription requests are a complete disaster; either they don't arrive at all or you receive only partial medication. Despite multiple calls and even pharmacy emails, nothing gets resolved. After 55 years of patient loyalty, I'm seriously contemplating switching healthcare providers. The level of incompetence is infuriating! 😡😡😡
It's impossible to communicate with these troublesome individuals!
Beacon Health Kensington
Brigita M.
I'm completely frustrated with this medical practice's communication. No matter when I try calling, they never answer, and their phone seems perpetually off. I've submitted multiple online..
Beacon Health Kensington
keith b.
Situated at the intersection of Durning Road and Edge Lane, Edgehill health centre offers accessible disabled parking, though the approach involves a somewhat steep descent to the facility and its..
Beacon Health Kensington
Patsy B.
Terrible 'customer support' after submitting an online health consultation for myself and my kid. They send a message telling me to call them. I've spent two days attempting to connect, but the line..
Beacon Health Kensington
Doaa K.
Extremely poor patient care with significant challenges in scheduling appointments and unfriendly, unhelpful front desk staff who make communication difficult.
Beacon Health Kensington
zheer s.
I can confidently declare this the most abysmal healthcare facility imaginable, where staff behave as if they're doing you a massive favor. Getting a dental appointment was an uphill battle, and..
Beacon Health Kensington
Nikki H.
I recently accompanied my grandmother to this location for her medical visit, and the front desk staff member, Jessica (if I recall correctly), was incredibly warm and compassionate. She went out of..
Beacon Health Kensington
Jennifer D.
I underwent a blood test today with a nurse who displayed a complete lack of professionalism and sensitivity towards patients with disabilities. He showed no empathy or understanding, calling me..
Beacon Health Kensington
J D.
Swift, streamlined, and highly competent service!
Beacon Health Kensington
Jesús F.
I've repeatedly attempted to correct the registration of my name, but each time the staff becomes defensive, seemingly taking offense at being informed of their error. After multiple visits over..
Beacon Health Kensington
Alex V.
Brownlow GP is an absolutely terrible medical practice, and Dr. Steven Heane is hands-down the most incompetent physician you could ever encounter. Steer clear of him at all costs. P.S. Interesting..
Beacon Health Kensington
Julie S.
Utterly horrendous customer support.
Beacon Health Kensington
Arty C.
Following a grueling two-hour wait for my scheduled medical phone consultation with Jenny the pharmacist, set for Monday, March 21st at 1:20pm, I REMAIN UNATTENDED! No courtesy communication has..
Beacon Health Kensington
Michelle W.
Completely revolting service - they never pick up the phone. You're stuck waiting around 20 minutes only to have the call abruptly disconnected. I have no clue what the receptionists are doing. I..
Beacon Health Kensington
sonia D.
I've had nothing but positive experiences with this medical practice... in fact, the reception staff are incredibly supportive and kind. Dr Hale and Dr Armstrong are absolutely exceptional. I'm..
Beacon Health Kensington
Sandra S.
The medical staff demonstrate genuine effort, though the front desk personnel could benefit from improved interpersonal communication training.
Beacon Health Kensington
Kevin D.
Since COVID-19 began, the medical care has been abysmal. Online consultations are useless, and callbacks are nonexistent. When staff actually do contact you, the medical advice is subpar. I've been..
Beacon Health Kensington
Victoria E.
The staff's phone and communication etiquette is completely unacceptable. They consistently ignore calls and electronic consultation requests, and their in-person interactions are shockingly..
Beacon Health Kensington
donna s.
I'm compelled to share my personal encounter with a specific physician at this medical practice. Dr. C Greenwood stands out as an exceptional general practitioner. During my two consultations with..
Beacon Health Kensington
Morgan W.
Always stuck waiting forever just to see the doctor, even with a scheduled appointment. An entire hour wasted - this is completely ridiculous!!!!!
Beacon Health Kensington
Grenlea B.